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Account Manager Mansfield

4 months ago

Mansfield, Nottinghamshire, United Kingdom The Delta Group Full time

Job Title: Account ManagerDepartment: Client ServicesReporting to: Account Director

About Delta Group

We are the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.

We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.

For more information about the Delta Group, please visit: https://

Role Overview

We provide in-store point of sale (POS) solutions to a leading retailer with approximately 900 stores. This includes working with their marketing teams to develop innovative and cost-effective POS solutions that amplify their in-store POS campaigns (weekly, seasonal, and event-driven).

Our client operates as a lean team and we work with them to ingest their POS briefs and manage the end-to-end artwork and production processes, validating safe delivery of all items. We let our proprietary technology do the heavy lifting, helping the account team to focus on nurturing the client relationship to driving continuous improvement and innovation.

Primary Objectives

  • Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business processes.
  • Take briefs from various client teams and ensure that all relevant information is captured – suggesting material and/or process improvements.
  • Build and develop excellent relationships with client stakeholders and internal teams to ensure there is a two way flow of information and all teams are working together to deliver for the client.
  • Take a hands-on approach to issue resolution with the client and Account Director.
  • Utilise technology platforms such as;
    • Delta’s proprietary campaign planning system to create production briefs; manage library requirements, auto-artworking and proofing functionality.
    • Integrated business management system to capture project details and fulfil all associated administration
  • Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Account Director and take ownership in finding the solution.
  • Manage client expectations and aim to deliver exceptional service.
  • Continually look for other opportunities within your client base and ask for support from other Delta team members as and when needed to ‘sell’ these in.

Key responsibilities

  • Plan and brief projects as requested by the client taking full responsibility for service delivery.
  • Attend client briefing meetings as and when required, offering advice and support.
  • Work with the Account Director to identify ideas for improvements – reviewing in-store activations where possible.
  • Maintain and manage weekly work in progress schedule (WIP) and weekly update.
  • Manage system-driven invoicing, obtaining purchase order numbers for all jobs.
  • Support client and internal teams with any post campaign follow ups, issue resolution etc.
  • Work with the Account Director to create any required business/client reporting or forecasting.

Skills, Knowledge and Experience

  • Project management, comfortable working to critical paths and managing expectations and risk.
  • Good interpersonal and communication skills.
  • Ability to prioritise work to meet client needs.
  • Accuracy and attention to detail.
  • Experience in business / project reporting.
  • Good IT literacy.

The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.