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Front Office Training Manager

3 months ago

Central London, London, United Kingdom The Marylebone Full time

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

Role Responsibilities:

The Front Office Training Manager is responsible for developing, implementing, and overseeing training programs for front office staff. This role ensures that all front office employees are equipped with the necessary skills and knowledge to deliver exceptional customer service and maintain operational efficiency.

The ideal candidate will have experience in luxury front office environments, have great attention to detail and a passion for delivering excellent customer service.

The Perks of working for The Marylebone Hotel:

  • TripAdvisor Incentives
  • Upselling incentives
  • Holiday allowance increasing with length of service up to 25 days
  • Free meals on duty
  • 50% discount when dining with The Doyle Collection
  • Discounted rates when staying in our hotels
  • Training dedicated to personal development
  • Cycle to work scheme
  • Discounts in selected stores and online shops
  • Life Insurance and Company Pension
  • Complimentary uniform and dry cleaning
  • One paid volunteering day per year
  • Free access to the Employee Assistance Programme
  • Hotel Incentives and rewards
  • Staff summer parties, Christmas parties and regular team get togethers
  • Refer a Friend bonus scheme

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