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Hire Desk Controller

2 months ago

Manchester, Greater Manchester, United Kingdom HSS Hire Full time

Internal Sales Advisor


Our benefits include: Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you exceed


We’re not your average tool hire company. We’re innovative and pioneering – revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers.


Are you a recent graduate eager to kickstart your career journey or looking to switch up your career in a new industry? Do you thrive in fast-paced environments and love the thrill of hitting targets? As an Internal Sales Advisor at HSS ProService, you'll be at the forefront of taking customers through the sales journey using your amazing customer service skills. You will be converting inquiries into revenue and delivering world-class customer experiences.


This role is based on a hybrid working model, working 3 days per week in our head office in Trafford Park working standard office hours between 8.30am and 5.30pm.



What you’ll do:

  • Respond to inbound inquiries via various channels to turn them into orders.
  • Administer customer orders with great attention to detail to get successful outcomes.
  • Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
  • Be curious about our customers' needs to upsell and cross-sell effectively.
  • Assist customers in navigating our digital channels for maximum convenience.
  • Stay up-to-date with our products/services to maximise on sales opportunities.


What you’ll bring:

  • If you have worked in Hire or Building Materials environments that's great - but if not this is something we can give you training on
  • Outstanding customer service skills, providing high quality customer experiences.
  • Proven track record of achieving results through building relationships.
  • Excellent communication skills, both verbal and written.
  • Strong multitasking abilities with attention to detail.


What you’ll get back:

HSS’ commitment to fostering a supportive and inclusive culture is unwavering. That's why we've established a dynamic Wellbeing and Culture Council dedicated to nurturing team engagement, providing support, and ensuring the happiness of our colleagues.


Other benefits include:

  • HQ in Trafford Park with onsite café facilities, pool table, table tennis tables and fully equipped gym
  • Holiday allowance of 20 days per annum.
  • Holiday Buy scheme giving you the option to purchase up to 5 days (FTE) of annual leave.
  • FREE Hire from our core range, with 35% off for friends and family.
  • Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
  • Training and development – on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role.
  • Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve.
  • Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
  • You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work and more.


At HSS, we celebrate diversity and inclusivity. We understand that statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless of if you feel your experience is not an exact match.


We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.