Hotel Operations Manager

3 weeks ago


Manchester M, Manchester, United Kingdom Anonymous Account Full time
Currently recruiting a for Hotel Operations Manager in the Northwest. The role will be reporting directly into the General Manager, ideal candidate will have experience in managing all aspects of the Hotel Operations, leading the HOD's and drive operational excellence.Our hotel boasts 96 bedrooms,conference center with several versatile meeting rooms, a stunning restaurant and bar, and a spacious suite for weddings and special events.Requirements:
  • Proven experience as an Operations Manager in the hospitality industry, preferably within IHG/Marriott/Hilton brands.
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Excellent organizational and multitasking abilities.
  • Exceptional interpersonal and communication skills.
  • A customer-oriented mindset with a passion for delivering outstanding service.
  • Proficiency in hotel management software and MS Office.
Key Responsibilities:
  • Oversee day-to-day hotel operations, ensuring seamless service delivery and guest satisfaction.
  • Lead and manage all departments, including front desk, housekeeping, food & beverage, and maintenance.
  • Develop and implement strategic operational plans to enhance productivity and efficiency.
  • Monitor financial performance, including budgets, forecasts, and cost control.
  • Maintain high standards of health, safety, and hygiene across all hotel areas.
  • Foster a positive work environment, promoting teamwork, professional development, and staff retention.
  • Address guest feedback promptly and effectively to maintain a high standard of guest relations.
  • Strong financial management skills with the ability to maximize revenue and control costs
  • Strong knowledge of hotel operations and industry trends

AMRT1_UKCT


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