Rooms Division Manager

5 days ago

Manchester M, Manchester, United Kingdom The Midland Full time

A fantastic opportunity for a Rooms Division Manager has just become available here at Leonardo Hotels. The successful applicant will manage all Guest Service operational areas.

As a Rooms Division Manager you are responsible for managing all aspects of Guest Service operational areas to deliver an excellent guest experience. The Rooms Division Manager will also be required to ensure that all operational, quality, and administrative functions are carried out properly. Specifically, you will be responsible for performing the following tasks to the highest standards:

What you can expect:

Management of the day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Empowers employees to provide excellent customer service.
Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge.

Some of the perks our colleagues enjoy include:

  • Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break youve been dreaming of
  • Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
  • Meals on duty
  • Talent referral scheme: earn yourself a bonus for recommending a friend to join us
  • We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
  • The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
  • Ongoing job-related training programmes with clear paths for progression

What we are looking for:

  • Experience as part of the management team in a large/multi-outlet,4 star hotel.
  • A passion for leading a team covering all areas of Rooms Division including Front Office, Concierge and housekeeping.
  • High standards of guest care and the ability to promote those standards within the Rooms Division departments.
  • The ability to influence and inform people at all levels of the business.
  • Confidence in advising the Senior Team as to the management and performance of the department.
  • Experience of working with budgets, cost control and revenue management.
  • An in-depth understanding of competitor analysis, market sector activity and revenue strategy.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; theres never been a more exciting time to come join us


AMRT1_UKCT

  • Rooms Division Manager

    5 days ago

    Manchester, M1, Manchester, United Kingdom SIXTY EIGHT LUXE Full time

    LUXURY 4 STAR HOTEL. GREAT CULTURE. GREAT BENEFITSWHATS IN IT FOR YOU?Salary of up to £42,000KEnhanced pension planSpecial rates on hotel rooms across the UK & EuropeFree hot meals whilst on dutyAccess to the Company Pension Scheme, Life Assurance and Wellbeing SupportOngoing job-related training programmes with clear paths for progressionWHO ARE THEY?We...

  • Assistant Food and Beverage Manager

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Tribe Manchester Airport Full time

    Offering a modern feel and experience aimed at the 'Gen Z' market, this new build hotel is located just outside Manchester airport and is the first of its kind in the UK under the TRIBE brand.Once complete, the nine-storey, 12,300m2 hotel will feature 412 rooms and suites, restaurant and bar and a gym. As a key part of this Launch, were looking to...

  • Assistant Front Office Manager

    1 week ago

    Manchester, M1, Manchester, United Kingdom Tribe Manchester Airport Full time

    Offering a modern feel and experience aimed at the 'Gen Z' market, this new build hotel is located just outside Manchester airport and is the first of its kind in the UK under the TRIBE brand. Once complete, the nine-storey, 12,300m2 hotel will feature 412 rooms and suites, restaurant and bar and a gym. As a key part of this Launch, were looking to...

  • Sales Manager

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Tribe Manchester Airport Full time

    New build hotel,New to market role,New brand for the UK...Aimbridge Hospitality EMEA are looking to recruit a People and Culture Manager for a brand new property at Manchester Airport.Offering a modern feel and experience aimed at the 'Gen Z' market, this new build hotel is located just outside Manchester airport and is the first of its kind in the...

  • Night Duty Manager

    2 weeks ago

    Manchester, M1, Manchester, United Kingdom YHA Full time

    YHA Manchester is a busy city hostel accommodating a good mix of groups, families and solo travelers throughout the year. We have recently undergone work to add a further 17 rooms bringing our occupancy up to 212. We are now redeveloping our bar and creating 2 ground floor meeting rooms. We are located in the historic Castlefield area of Manchester, next to...

  • Reception Manager

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Anonymous Account Full time

    We are seeking a highly motivated and experienced Reception Manager to lead our front office team. As the face of the hotel, you will be responsible for delivering an exceptional guest experience, ensuring smooth and efficient operations, and upholding the brands standards of excellence.Oversee the entire Front Office operation to maintain high...

  • Night Duty Manager

    2 weeks ago

    Manchester, M1, Manchester, United Kingdom YHA Full time

    YHA Manchester are looking to recruit a Duty Manager (Nights) for 34 hours per week across 4 night shifts. Flexibility is needed as occasionally extra hours will be available to cover holidays etc up to a maximum of 42.5 hours.YHA Manchester is a busy city hostel accommodating a good mix of groups, families and solo travelers throughout the year. We have...

  • Hotel Operations Manager

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Anonymous Account Full time

    Currently recruiting a for Hotel Operations Manager in the Northwest. The role will be reporting directly into the General Manager, ideal candidate will have experience in managing all aspects of the Hotel Operations, leading the HOD's and drive operational excellence.Our hotel boasts 96 bedrooms,conference center with several versatile meeting rooms, a...

  • Food and Beverage Supervisor

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Tribe Manchester Airport Full time

    Offering a modern feel and experience aimed at the 'Gen Z' market, this new build hotel is located just outside Manchester airport and is the first of its kind in the UK under the TRIBE brand.Once complete, the nine-storey, 12,300m2 hotel will feature 412 rooms and suites, restaurant and bar and a gym. As a key part of this Launch, were looking to...

  • Night Supervisor

    2 weeks ago

    Manchester, M1, Manchester, United Kingdom Tribe Manchester Airport Full time

    Offering a modern feel and experience aimed at the 'Gen Z' market, this new build hotel is located just outside Manchester airport and is the first of its kind in the UK under the TRIBE brand. Once complete, the nine-storey, 12,300m2 hotel will feature 412 rooms and suites, restaurant and bar and a gym. As a key part of this Launch, were looking to...

  • Assistant Restaurant and Bar Manager

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Mercure Manchester Piccadilly Full time

    Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.What is in it for you?As part of the Aimbridge team, you will have access to a...

  • Assistant Bar and Restaurant Manager

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Mercure Manchester Piccadilly Full time

    Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. What is in it for you? As part of the Aimbridge team, you will have access to a suite of benefits that include Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa...

  • Chef De Partie

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Tribe Manchester Airport Full time

    Offering a modern feel and experience aimed at the 'Gen Z' market, this new build hotel is located just outside Manchester airport and is the first of its kind in the UK under the TRIBE brand.Once complete, the nine-storey, 12,300m2 hotel will feature 412 rooms and suites, restaurant and bar and a gym. As a key part of this Launch, were looking to...

  • Commis Chef

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Tribe Manchester Airport Full time

    Offering a modern feel and experience aimed at the 'Gen Z' market, this new build hotel is located just outside Manchester airport and is the first of its kind in the UK under the TRIBE brand.Once complete, the nine-storey, 12,300m2 hotel will feature 412 rooms and suites, restaurant and bar and a gym. As a key part of this Launch, were looking to...

  • Conference and Events Supervisor

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Mercure Manchester Piccadilly Full time

    Aimbridge Hospitality EMEA are now seeking a Conference and Events Supervisor to join the team at the newly refurbished Mercure Manchester Piccadilly HotelWho are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor,...

  • Housekeeping Supervisor

    2 weeks ago

    Manchester, M1, Manchester, United Kingdom Copthorne Hotel Manchester Full time

    The Copthorne Hotel Manchester is recruiting for a Housekeeping SupervisorDo you enjoy working as part of a team?Do you have attention to detail and high standards?Do you enjoy variety, with your own area of responsibility?Can you work weekends?If you've answered 'yes' to the above, this could be an ideal opportunity for youWhat does the role...

  • Catering Manager

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Taylor Shaw Part time

    Join our team! Are you a passionate dynamic Catering Manager? If so, we'd love you to join our fantastic Catering team at Manchester Co-op Academy Manchester!This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100%...

  • Assistant General Manager

    1 week ago

    Manchester, M1, Manchester, United Kingdom Drake & Morgan Ltd. Full time

    TheSince our very first bar & restaurant opened in 2008, Drake & Morgan has never stopped moving. And that's not going to change. As we continue to grow, we want the best possible people with us. People who are curious, passionate, who are not afraid to go the extra mile to create something just a little bit special.Whether youre a bartender, waiter,...

  • Assistant Reception Manager

    22 hours ago

    Manchester, M1, Manchester, United Kingdom Fenix Full time

    Join our Tribe.Inspired by cycladic philosophies and modern Greek fusion cuisine, Fenix is a vibrant dining concept that will marry escapism with high-quality hospitality.This role is an incredible opportunity to open a brand new restaurant, to lead Fenix into becoming the restaurant to dine in Manchester and beyond.Escape to the islands of Greece with us,...

  • Front Office Manager

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Stock Exchange Hotel Full time

    Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street Set within the former home of the Manchester Stock Exchange; every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. The stunning...