Receptionist

1 month ago

Southampton UK, Hampshire, United Kingdom Norwegian Cruise Line Holdings Ltd. Full time

ABOUT US


Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled for delivery through 2027.


Named by Forbes as “America’s Best Large Employers” in 2021, Norwegian’s passionate team members have offered guests an outstanding award-winning vacation experience. Ranking among the top 75 companies in the overall Large Employer category and among the top 10 companies in the Travel & Leisure sector.


“We are proud to be recognized by Forbes as one of the World’s Best Large Employers,” said Frank Del Rio, president, and chief executive officer of Norwegian Cruise Line Holdings Ltd. “We believe people are our most important resource and this prestigious honour demonstrates our ongoing commitment to support, respect and empower our Company’s 34,000 dedicated and passionate team members across the globe.”


By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.


BENEFITS


  • Free car parking nearby
  • Pension Scheme
  • Development Opportunities, partnered with Dale Carnegie
  • 25 days paid holidays + 8 Bank Holidays
  • Bus Discounts


ROLE LOCATION & CONTRACT


This role will be based in our office in Southampton Monday- Friday 09:00-17:30.


This is a temporary contract running up to 1 year.


BASIC PURPOSE


The position holder will be front of house and be responsible for delivering an outstanding customer service to colleagues and visitors. Responsibilities include greeting visitors in a courteous and professional manner, informing colleagues of their arrival, organising incoming and outgoing post, ensuring the smooth running of the office facilities.


DUTIES & RESPONSIBILITIES


  • Responsible for the answering and routing of incoming calls to the Switchboard
  • Distribution of incoming mail
  • Preparation and franking of outgoing mail
  • Greet visitors to NCL and ensure they sign in, managing ‘signing in app’ and hardware
  • Open all post and distribute to relevant departments in a timely manner.
  • Book meeting rooms for all areas & depts.
  • Tracking and filing facilities related invoices
  • Organises and tracks all couriers that are to be sent out/ received
  • Daily duties such as milk collection and restocking kitchens
  • Responsible for keeping stationery and kitchen items ordered and well stocked (ordering office supplies, stationary, inc groceries).
  • Managing cleaners and their service levels
  • Responsible for issuing car parking passes and tracking them using Excel Spreadsheets, liaising with Southampton Council and Finance department with credit top ups of balances and invoices
  • New Vendor & invoicing set ups
  • Sends out all IT Equipment for remote team workers via secure courier service, on behalf of IT Team
  • Arranges collection of IT Equipment for any remote team member leavers via secure courier on behalf of IT Team
  • Note taker when required
  • Support the Social Committee & the chair of the Social Committee with events, organizing company/engagement events


EXPERIENCE


  • Have previous experience of working in a Reception/Administration environment with excellent telephone manner, organizational and computer skills for at least 1 year.
  • Computer literate – Outlook, Word, Excel, PowerPoint, One Note


COMPETENCIES/SKILLS


  • Strong relationship building skills with the ability to communicate at all levels.
  • Attention to detail.
  • A self-starter with the ability to work under pressure and use own initiative.
  • Good written and verbal communication skills
  • A self-motivated team player with the ability to work independently.
  • Tenacious and proactive with excellent time management skills
  • Respect business confidentiality



**If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful**

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