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Senior Technical Analyst

2 months ago

Liverpool UK, Merseyside, United Kingdom KnoWho Full time

Senior Technical Analyst - Liverpool (hybrid)

£50k+ DOE


This is a fantastic opportunity for an exceptional third line IT engineer to move into a senior management role without the hassle of conducting employee reviews and admin work whilst retaining the ability to be technically hands on and continue to learn about the latest technology. The lucky candidate will be the “go to” technical person in the business and must therefore have the knowledge and presence to handle any technically challenging situation whether that’s an issue with a client system, specifying a new client system, identifying the best tech to use internally or selecting the best of breed tech for clients.


Role in a nutshell

  • Take ownership and control of the most technically challenging support issues, communicating effectively with internal and external users and management throughout.
  • Assess and select new IT, telecoms, and cyber-security services and solutions and create processes and training programs for the ongoing onboarding and support requirements.
  • Assess client requirements and specify solutions, with an understanding and capability of solving business needs securely with technology solutions.
  • Effectively scope and manage projects.
  • Enjoy dealing with clients and thrive on a high volume and fast-changing workload.


The Tech

  • Microsoft 365 – Exchange, Sharepoint (Migration and Administration), Power BI, Dynamics
  • Cyber-security tools, technologies and processes
  • VOIP, including diagnostics and troubleshooting.
  • Installation, configuration, and maintenance of Microsoft and Apple Operating Systems
  • LAN/WAN/Wi-Fi/Internet networking maintenance and fault analysis/resolution
  • TCPIP / Routers / VPN / Firewalls / VLAN / DNS
  • Active Directory/GPO
  • Backup Management
  • Remote Management and Monitoring systems (eg Kaseya VSA, Connectwise Automate, etc)


Knowledge of the following would also be a distinct advantage:

  • Microsoft Azure – Scoping, building (virtual machines, networking and security)
  • Apple Mac/macOS


This is an opportunity to join a company at the forefront of technology and work in a multi-faceted senior tech role dealing with a wide range of clients