Senior Technical Analyst

3 weeks ago


Liverpool, Liverpool, United Kingdom Henderson Scott Full time
Senior Technical Analyst

We are seeking a highly skilled Senior Technical Analyst to join our dynamic MSP client's team in Liverpool. As a key member of our IT support team, you will work closely with clients and colleagues to deliver exceptional technical support and advice.

Key Responsibilities:
  • Act as an escalation point for junior support engineers, providing guidance and advice on complex technical issues.
  • Deliver and manage client projects, ensuring timely completion and high-quality results.
  • Monitor and manage client issues, providing regular updates and ensuring issues are resolved efficiently.
  • Investigate technical faults and provide expert technical advice to clients.
  • Collaborate with colleagues to deliver smooth IT implementations and provide exceptional customer support.
Requirements:
  • Windows Server 2016, 2019, and 2022
  • Office 365, Exchange, SharePoint, and Dynamics
  • Azure, including scoping and building virtual machines, networking, and overall management
  • Cyber Security tools and technologies
  • VoIP installation, configuration, and administration
  • Strong communication and problem-solving skills
  • Previous experience in an MSP environment
What We Offer:
  • A competitive salary of £40k-£50k DOE
  • Hybrid working arrangement
  • Opportunities for career development and training
  • A dynamic and market-leading MSP in the Liverpool area


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