Meeting and Events Office Manager

2 days ago

Richmond Surrey, West London, United Kingdom Richmond Hill Hotel Full time

We are looking for an exceptional Meeting and Events Office Manager to come and join us at Richmond Hill Hotel.


Located in the heart of Londons greenest borough, we are an independently owned Georgian hotel, just a stones throw from the Royal Richmond Park. We are Londons gateway to nature.
Our team are the heart and soul of everything we do at the hotel, and their hard work and dedication have earned us recognition from prestigious organizations such as The Sunday Times and The Caterer for being one of the leading employers in the industry.
The award-winning culture at the hotel is progressive, independent, and free-spirited - its just the fabric of the buildings thats historic, not our approach to business. From our paint to our people, we are a refreshing break from the cookie-cutter hotel chain experience, and we encourage everyone to bring their authentic, best selves to work every day. It doesnt take lavishness or luxury to make someone feel special. Instead, we believe it takes genuine care, thoughtfulness and a team empowered to be creative with their service. These are the qualities that keep our guests coming back time and again.
Whats in it for you Youll enjoy a competitive annual salary from £39k, plus a monthly service charge averaging £400, also an annual bonus scheme based on KPIs. Access to hundreds of online perks & discounts BUPA scheme free health cashback plan for you and your family 33 days holidays including Public & Bank holidays salary sacrifice schemes to help you buy a bike, laptop, or gym membership. free use of our onsite gym bespoke career development through internal and external training schemes free meals on duty refer a friend scheme, with up to £500 incentive. hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments. free parking on site flexible working patterns, as well as much more
Is this Meeting and Events Office Manager role right for me?As the Meeting and Events Office Manager, you will analyse local market trends and competitor activity to recommend strategies that maintain the hotels leading position in the marketplace, focusing on the development of future and repeat business. This role is ideal for someone who excels in a highly visible position, is committed to continually enhancing standards, and is driven to make a significant impact on guest experiences. You will collaborate with an ambitious team, with a key focus on creating memorable experiences for our guests.
Key responsibilities are: Manage the Sales and Catering Diary: Optimize revenue by effectively managing the sales and catering diary. Leadership and Team Management: Demonstrate enthusiasm and inspiration in your management style. Support and guide your team to ensure that all bookings are handled efficiently and communicated effectively, while maintaining excellent customer service. Cultivate a Sales Culture: Drive and maintain a strong sales culture within the department. Customer Service Excellence: Uphold and enhance exceptional levels of customer service. Innovative Service Standards: Introduce fresh ideas to elevate service standards and encourage repeat business. Professional Relationship Management: Develop and sustain professional relationships to ensure consistent, reliable, and courteous communication with clients. Independent Problem-Solving: Address problems and work independently in a dynamic environment with multiple deadlines. Client and Agent Relations: Foster strong relationships with key clients and agents to ensure exceptional service and support.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and excellent communication skills. Ability to work in a fast-paced environment with attention to detail and a sales-focused mindset. Provide day-to-day direction and leadership for your team to achieve results. Proven negotiation skills. Ability to lead and promote a teamwork culture. Develop team members to ensure career progression and retention. Remain calm and deliver high standards under pressure. Knowledge of Opera and Sales and Catering systems is considered advantageous. Previous sales experience within a hotel or conference venue sales office role. Demonstrated passion for events and exceptional hospitality.
What were looking for- A hunger for hospitality and going the extra mile.- Someone that is willing to bring their best, authentic self to work. Rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.- A creative approach to your role we believe that a game changing idea can come from anyone, anytime.- Someone who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.
If this sounds like a role you could get excited about, we would love to hear from you Please note that all applicants must be eligible to live and work in the UK.

AMRT1_UKCT

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