Membership/Customer Service Administrator

1 week ago


London, UK, United Kingdom Merrifield Consultants Part time

Merrifield Consultants are delighted to be partnering with an International Membership Organisation to recruit a Part-Time Membership/Customer Service Administrator. This is an exciting opportunity to join a global organisation committed to providing support to its members.


This role is responsible for maintaining membership records, handling customer service enquiries, and supporting event administration. It requires a proactive, detail-oriented individual with excellent communication skills to manage membership processes and deliver outstanding service.


Job Title: Membership/Customer Service Administrator

Location: London (Hybrid - 1 day/week in the office)

Salary: £28,000 pro rata

Contract: Part-time - job share (3 days, must be Mondays, Tuesdays and Fridays)


Key Responsibilities:

  • Maintain and update membership records, ensuring data accuracy and routine checks.
  • Handle member queries via email and phone, providing excellent customer service.
  • Assist with membership renewals, marketing emails, and membership campaigns.
  • Promote and upsell membership services, processing applications, payments, and member data.
  • Support the planning and management of membership events, including sending invitations, managing registrations, and adhering to timelines.
  • Liaise with internal teams to coordinate membership materials and campaigns.


Person Specifications:

  • Customer service experience and proficiency in working with databases.
  • Strong skills in Microsoft Office packages and CRM systems.
  • Excellent communication skills, organisational skills, and attention to detail.
  • Experience in a membership organisation or similar.


This role offers the opportunity to work within a prestigious international organisation, contributing to the success of its membership services. If you are a motivated team player with a passion for customer service and administration, we want to hear from you



We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.


  • Membership Assistant

    3 weeks ago


    London,, UK, United Kingdom Membership Bespoke Full time

    Membership AssistantMembership Organisation - Financial ServicesHybrid Working model: 2 days in Office (City of London), 3 Days HomePermanent, £30-£34K plus excellent benefits,Our client, a membership organisation in the financial services industry, is seeking a Permanent Membership Assistant to join their team. As a key member of the organization, you...

  • Membership Assistant

    2 months ago


    London,, UK, United Kingdom Membership Bespoke Full time

    Membership AssistantProfessional Body6-month FTC, full-timeHybrid working and in the London officeSalary £29,253 pro rataStart Date: Monday 9th September 2024My client, a professional membership organisation is currently recruiting for a Membership Assistant.The purpose of the role is to operate as part of the wider Membership Team to administer/deliver the...

  • Membership Manager

    1 week ago


    London,, UK, United Kingdom Membership Bespoke Full time

    About the Company: Our client, a Financial Services Membership Body, is currently recruiting a Membership & Stakeholder Engagement Manager. If you are a senior membership professional with experience of recruitment, retention, renewals, engagement, key account management, relationship management, development, journeys, member value propositions, member...

  • Sales Administrator

    1 week ago


    London,, UK, United Kingdom Membership Bespoke Full time

    About the Company: Our client, a well-recognized professional membership body, is currently recruiting for a Business Development Administrator.About the Role: If you have strong administration skills and customer services skills and have worked for a trade association, professional body, membership body, charity, not for profit organization, we would love...


  • London,, UK, United Kingdom Membership Bespoke Full time

    Membership Marketing Manager Legal Membership Organisation2/3 Days Office Central London, 3/2 Days HomeSalary £42k-£45K dependant on experience plus, company pension scheme, Death in service and employee assistance programme.Permanent, Full TimeMy client is a leading Legal membership organisation is currently recruiting for a Marketing Manager.If you are...


  • London,, UK, United Kingdom Membership Bespoke Full time

    CRM & Member Events AssistantMembership Organisation - Financial ServicesHybrid Working model: 2 days in Office (City of London), 3 Days HomePermanent, £30-£34K plus excellent benefits,Our client, a membership organisation in the financial services industry, is seeking a Permanent CRM & Member Events Assistant to join their team. As a key member of the...


  • London,, UK, United Kingdom Membership Bespoke Full time

    Customer Success Manager Financial Services Membership BodyHybrid Working Model Flexible – City of London OfficesBasic Salary Up to £45,000 dependant on experience with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPDPermanent Role, Full TimeOur client a leading,...


  • London,, UK, United Kingdom Merrifield Consultants Full time

    Merrifield Consultants are delighted to be partnering with a prestigious Membership Organisation to recruit a Membership Service Advisor. This role offers an exciting opportunity to contribute to the success of a dedicated Membership operations team.As a Membership Service Advisor, you will manage and resolve complex and high-risk queries and complaints,...


  • London,, UK, United Kingdom Inspiring Interns & Graduates Full time

    Are you looking to join a brilliant organisation that represents the medical and dental communities? Based in an iconic building at Canary Wharf, overlooking the Thames, our client is the first and oldest organisation of its kind in the world. They are a not-for-profit mutual membership organisation who exist solely to provide a service to their members who...


  • London, UK, United Kingdom EQUITY Full time

    Full time, permanent (35 hours per week) Based in Central London head office five days per week Salary on a scale starting at £32,836.61 (rising to £35,930 in July 2025) inclusive of LWA 30 days annual leave plus bank holidays and Christmas office closure Defined Benefit and Contribution Pension Scheme Equity recognises Unite as the staff group union...

  • Membership Coordinator

    2 months ago


    London,, UK, United Kingdom Illuminate Recruitment Ltd Full time

    We are delighted to be working with a fantastic group of venues with an outstanding and innovative membership program focused on parent, children and families. They have an impressive leadership team and, due to expansion, are looking for a bright, empathetic and engaging Membership Coordinator to join the team. You will be vital in supporting the Head of...

  • Membership Coordinator

    2 months ago


    London,, UK, United Kingdom Illuminate Recruitment Ltd Full time

    We are delighted to be working with a fantastic group of venues with an outstanding and innovative membership program focused on parent, children and families. They have an impressive leadership team and, due to expansion, are looking for a bright, empathetic and engaging Membership Coordinator to join the team. You will be vital in supporting the Head of...


  • London ,, UK, United Kingdom GORDON YATES Full time

    Memberships Recruitment and Partnerships Officer We are seeking a dynamic and persuasive Membership Recruitment and Partnerships Officer to drive the growth and development of our organisation’s network. In this role, you will be responsible for recruiting new members and fostering partnerships that align with our operational strategy. You’ll excel at...


  • London,, UK, United Kingdom Membership Bespoke Full time

    Client Relationship Manager Financial Services Membership BodyHybrid Working Model Flexible – City of London OfficesBasic Salary Up to £45,000 dependant on experience with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPDPermanent Role, Full TimeOur client a leading,...

  • Account Manager

    2 months ago


    London,, UK, United Kingdom Membership Bespoke Full time

    Account Manager Financial Services Membership BodyHybrid Working Model Flexible – City of London OfficesBasic Salary Up to £45,000 dependant on experience with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPDPermanent Role, Full TimeOur client a leading, reputable and...

  • Relationship Manager

    2 months ago


    London,, UK, United Kingdom Membership Bespoke Full time

    Relationship Manager Financial Services Membership BodyHybrid Working Model Flexible – City of London OfficesBasic Salary Up to £45,000 dependant on experience with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPDPermanent Role, Full TimeOur client a leading,...


  • London,, UK, United Kingdom The Baltic Exchange Full time

    Baltic Exchange is the world's leading source of independent maritime market data and we have an exciting opportunity for highly motivated professional to join our Membership team.We sit at the heart of maritime industry, bringing together the shipowners, charterers, and brokers who make up the market of the seaborn movement of bulk commodities....


  • London,, UK, United Kingdom CIWEM Full time

    CIWEM is a professional membership organisation, developing careers and competencies for environmental professionals in national and local government, business, academia and charities. We are on a journey to become a leader in global engagement with environmental competency and solutions and we need our Registrations Officer to help us get there.As...


  • London , London, UK, United Kingdom Virgin Active Careers Full time

    *Virgin Active* are committed to *changing people's lives for the better through wellness.* Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can...


  • London , London, UK, United Kingdom Virgin Active Careers Full time

    *Virgin Active* are committed to *changing people's lives for the better through wellness.* Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can...