Assistant Operations Manager

1 month ago


London, UK, United Kingdom PRS Full time

Assistant Operations Manager - to c£55,000 - London


A new Trophy Asset situated in the vibrant financial district of London, this property—emerges as a remarkable emblem of innovation and urban evolution. Set to be completed in 2026, this iconic multi-tenant skyscraper reshapes the city’s skyline


  • Using tact and diplomacy provide a customer-focused service ensuring a consistent, high-quality delivery to the occupiers in accordance with lease obligations, engaging with both their operational teams as well as the occupiers.


  • Supervise the day-to-day service delivery of the contracted services including security, cleaning, window cleaning and reception, to ensure high standards and smooth service delivery of the property operations.


  • Plan and Chair contractor performance reviews and tenant 1-1 meetings.


  • Oversee the Service Desk facility ensuring a customer centric approach with timely and effective close of out of reported matters.


  • Lead by example with a hands-on visibility, defines and promotes an operational vision that is relevant and benefitting the occupiers, visitor and all other users of the property.


  • Proactive in building relationships and understanding the tenant’s business needs


  • Plan and deliver the annual fire drill strategy at the property coordinating all stakeholders needs.


  • Support the Company’s Activated and Accelerate strategies at property level.


  • Lead and manage small works, tracking scope, cost and program.


  • Deputise the Operations Manager in their absence.


  • Supervise and motivate the operations team to achieve exceptional results..


  • Support and engage in the growth and development of the Company.


  • To be reasonably available outside normal working hours to cover for emergency situations.


Financial

  • Monitor and reconcile service charge budget lines, in consultation with the Operations Manager.


  • Support the effective administration of contracts and purchase orders.


  • Maintain proper records of expenditure and spending commitments.


  • Systems & processes


  • Support the Company’s Health and Safety


  • Deliver sustainable best practice in all areas of responsibility and assist in achieving the Company’s ESG targets and objectives


  • Be familiar with all layouts within the building, undertaking building inspections and initiate / progress any required works.


  • Assist in ensuring that health and safety compliance at the Property using the H&S Management System.


  • Ensure any communication received for the property is dealt with in a timely and efficient manner.


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