Product Manager

1 month ago

London, UK, United Kingdom River Island Full time

Location: White City Westfield


Job Purpose:

As a Product Manager, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Store Leader to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.

Key Accountabilities:

• Deliver great product placement and wow wearable outfits.

• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.

• Confidently duty manage in all areas of the store operation including service, people and operations.

• Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.

• Full understanding of commercial tools and how to use to drive actions to support store performance.

• Support the Store Leader to deliver on store KPIs, including sales, stockloss, payroll, conversion, voice of customer, RFID, and people KPIs.

• Support the management of store operations, including compliance with health & safety standards.

• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

Key Responsibilities:

1. Visual Excellence

• Deliver visual excellence within the stores, ensuring visual execution is in line with the brand aspirations and guidelines.

• Confidently update front zone fixtures with new product that entices our customer.

• Know and be able to identify best sellers ensuring these are in key sightlines.

• Have a good understanding and knowledge of key fashion trends.

• Understand arm densities and be able to manage eyeball replenish to a high standard.

• Be able to execute the correct arm configurations when merchandising utilising the Basic Principles.

• Manage the queuing rail in line with the company process ensuring daily checks are carried out.

• Understand what great looks like partnering with your VMBP for guidance, be able set the expectation for the store team.

• Ensure layouts are implemented and maintained to an exceptional standard, utilising visual guidelines and tools available.

• Maintain window mannequins and internal dressings by using company guidelines.

• Maintain visual propping throughout the salesfloor to a high standard.

• Conduct daily walkthroughs to identify commercial and visual opportunities.

• Develop the store team to deliver the best visual standards in the local markets.

• Understand your customers’ needs and your store profile by utilising data and commercial tools.

• Action weekly competition activity walks throughout your centre, retail park or high street.

2. Customer Focus

• Deliver the best customer journey in store, ensuring the customer is at the heart of everything the store does.

• Actively focus your energy on driving conversion when leading your team on the salesfloor.

• Plan and prioritise own workload to ensure the needs of the customer journey are always met.

• Lead by example and have a customer first approach in all aspects of the Product Manager role.

• Set the standard for what good service looks like always putting the customer before task

• Lead the way on the high street so River Island is the first store your customers would want to visit


3.Operational Excellence

• Be able to manage the RFID process in store and ensure refill is conducted in line with the store grade’s frequency.

• Support the operations team by ensuring you can demonstrate what great operational standards look like.

• Ensure a safe and secure working environment is created for the store team and customers.

• Support the store leader in ensuring all Retail Risk and H&S Training is completed and up to date.

• Take accountability for compliance and controlling cash and stockloss through adhering to company processes.

• Support the Store Leader to ensure all hours worked are captured in line with the working time


4. Leading the Team

• Create a customer-focused culture within the store, where everyone understands the part they play in delivering for the customer

and where people are motivated to do their best.

• Manage store team performance, using the People Managers guide to follow company processes and policies. Coach and develop

the store team to reach their full potential.

• Support the Store Leader to ensure thorough inductions take place.

• Identify talent in store to support the Store Leader build the in-store succession plan.

• Foster a culture of regular, open, two-way communication and feedback to drive performance, listening to and acting on feedback.

• Actively manage performance issues and be confident in having difficult conversations to raise concerns.

• Be able to confidently conduct check ins with the team to understand what coaching needs are required.

• Celebrate successes and key achievements within the store, recognising individuals who have contributed to that success.

• Have an inclusive leadership style supporting self-care and diversity through your team


Key Behaviours / Competencies

• Is a role model for the store team on visual execution, customer service, leading by example and always putting the customer first.

• Can effectively forward plan, organise, solve problems highlighting any risk to the Store Leader.

• Is confident to take on new challenges or difficult tasks when needed.

• Effective in communication and can adapt style and content to suit the needs of others and the situation.

• Listens to others’ views and perspectives and asks questions and summarises to confirm understanding.

• Builds good networks within their store.

• Can identify when support or additional resources are needed and act on this in a timely manner.

• Actively seeks feedback and seizes opportunities to learn and develop.

• Works well under pressure and is resilient when faced with setbacks or challenges.

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