Product Manager

6 hours ago


London, UK, United Kingdom My Product Path Full time

Product Manager (Chatbot & Customer Service Tools)

£45-50k

London (2 days a week in-office)


My Product Path are searching for a Product Manager on behalf of one of our clients to shape the development of their Chatbot & Customer Service features.


This role will define and execute the product strategy to enhance customer experience, ensuring that the chatbot and customer service tools deliver high-quality, user-friendly, and scalable solutions.


Key Responsibilities:

  • Continue to drive the product strategy and roadmap for chatbot and customer service features, ensuring alignment with overall business goals.
  • Conduct market research and gather feedback from users and stakeholders to understand customer needs and pain points related to support services and chatbot interaction.
  • Collaborate closely with engineering, design, and customer support teams to create a seamless experience and ensure successful delivery of features.
  • Identify trends in customer service inquiries and make suggestions to key stakeholders on how to tackle issues before reaching out to the customer service team.
  • Manage the end-to-end development process of chatbot features, from ideation and planning to launch and ongoing optimization.
  • Work towards key performance indicators (KPIs) for the chatbot and customer service tools and continuously measure product performance, making data-driven improvements.
  • Ensure that chatbot interactions and customer service features are intuitive, and engaging, providing users with quick and accurate solutions.
  • Communicate product vision, progress, and key milestones to internal stakeholders, including leadership and relevant departments.
  • Evaluate and manage integration with third-party tools, platforms, and AI services to enhance the chatbot and customer service functionality.
  • Ensure that the product meets all legal and compliance requirements, including data privacy regulations and industry standards.


Ideal requirements:

  • Product experience (Product Manager or Product Owner)
  • Understanding of chatbot technologies, AI/ML, and customer service platforms.
  • Experience with product lifecycle management, agile development, and product roadmap creation.
  • Excellent analytical skills, with the ability to make data-driven decisions.
  • Strong communication and stakeholder management skills.
  • Familiarity with user-centered design and customer experience principles.


  • Tools: Experience with project management tools (e.g., Jira, Asana), analytics platforms and chatbot development tools.
  • Internal and/or externally built customer service platforms.
  • CRM systems (is a plus)
  • Internal ticketing tools (is a plus).


Nice to have:

  • Ability to travel internationally.
  • Anything to do with LLMs, ML, AI is a big bonus.


Apply now for immediate CV review


  • Lead Product Manager

    1 month ago


    London,, UK, United Kingdom In Product Full time

    Product Leader - Up to £140,0000 plus equity - 4 days a week in office Central LondonIn Product is partnered with one of the fastest growing software development Startups in London. We are looking to strengthen their Product Management team with the addition of a Product Leader. If you are driven to join an experienced C-Suite and pave your own career path...

  • Product Designer

    6 hours ago


    London,, UK, United Kingdom In Product Full time

    Product Designer - London office based - B2B SaaS - Salary up to £70,000 plus benefits.In-Product is partnered with an ambitious, start-up whose groundbreaking AI tool is poised to revolutionize investment and Asset Management in Europe. Backed by leading PE and VC investors, this is a Start-up which is experience high-growth. They have doubled in size over...

  • Product Manager

    1 month ago


    London,, UK, United Kingdom Miller Maxwell Ltd Full time

    Product Manager – Electronic trading - Expanding electronic trading brokerage seeks an experienced Product Manager for their London team. The Product Manager will join a product strategy team, working across business groups to design, develop, test and overall quality management of products. The Product Manager will work closely with software engineering...

  • Product Manager

    1 month ago


    London,, UK, United Kingdom MarkJames Search Full time

    Job Title: Product Manager – 6-month contractLocation: London, UKSecurity Clearance: SC (Security Cleared)Our client is a global leader in technology and digital transformation, working across industries to solve complex business challenges through innovative technology solutions. We are seeking a motivated and talented Product Manager to join their London...

  • Product Manager

    2 weeks ago


    London,, UK, United Kingdom Dragonfly People Full time

    Product Manager (AI)A Product Manager experienced in AI is needed by a rapidly growing Fintech company based in London. The AI Product Manager will be responsible for improving the products capabilities as well as moving the company along its AI journey to design and deliver new and exciting AI powered products and services.Location: London 2-3 times a week...

  • Product Manager

    1 week ago


    London,, UK, United Kingdom Impellam Group Full time

    Product Manager - Environmental & Renewable Energy Inside IR358 months initiallyHybrid working - London and Winchester officeMy client are looking for a Product Manager within the energy industry to deliver revenue and margin growth in Environmental & Renewable Energy Monitoring Solutions, through ownership of critical product development activities that are...

  • Product Manager

    3 weeks ago


    London,, UK, United Kingdom La Fosse Full time

    Product Manager - RecTech - London (Hybrid) - £70,000Product Manager required to join a RecTech scale up based in London. Reporting to the Head of Product you will help drive the development of the platform whilst ensuring alignment between business objectives and user needs. ResponsibilitiesWorking with the Head of Product on prioritisation, providing...

  • Product Manager

    1 week ago


    London,, UK, United Kingdom MRJ Recruitment Full time

    Product Manager | SAAS | Data AnalyticsPosition: Product ManagerReporting to: VP, ProductCompany: Consumer Research & Data Platform | Series D raised in 2023 (£100m+), Global with offices in UK, US & Europe.Location: Remote/ London (Ideally once per week in the office)INTRO:Our client is a super fast growing Consumer Research & Data provider helping Fortune...

  • Product Manager

    4 weeks ago


    London,, UK, United Kingdom La Fosse Full time

    Product Manager - SaaS Scale up - £650 per day (Outside IR35) - 6 month contract - London (hybrid)The RoleProduct Manager required to join a market-leading SaaS business based in the UK. The company delivers descriptive insights while predicting behaviours empowering brands to gain a competitive advantage through the product suite.ResponsibilitiesDefine and...

  • Product Manager

    3 weeks ago


    London,, UK, United Kingdom Immersum Full time

    Product ManagerLocation: London, hybrid (3 days per week in the office)Salary: £6​5-7​5kIndustry: Shipping / Maritime - trading (commodities, derivatives, indices)Immersum is supporting the leader in the shipping and maritime industry who provide valuable insights to its members. Always embracing innovation, they are now moving into an exciting phase...

  • Product Manager

    3 weeks ago


    London,, UK, United Kingdom Sophia Webster Full time

    Core Responsibilities:Working within the framework of the seasonal production cycles. Specified production duties relate to women’s and children’s handbags and shoes. Ultimately responsible for achieving seasonal on-time delivery, working with the wider team at various stages within the season to achieve this. Assist the Design team and manage the...

  • Product Manager

    2 weeks ago


    London,, UK, United Kingdom Vixio Regulatory Intelligence Full time

    Product ManagerAbout Vixio:Vixio is a leading Regulatory Technology (RegTech) platform created to remove the risk of non-compliance in the payments and gambling industries. We deliver comprehensive, time-sensitive, and actionable regulatory intelligence for the payments and gambling sectors across the globe, where rules differ from one jurisdiction to the...

  • Product Manager

    3 weeks ago


    London,, UK, United Kingdom Earnix Full time

    Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance and banking industry. Our software empowers actuaries and data scientists within financial companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the market, Earnix is at the forefront...

  • Product Manager

    1 week ago


    London,, UK, United Kingdom Artemis Talent Group Ltd Full time

    Product Manager – RISK ITSalary: Up to £100,000Location: London - HybridSkills: Product Manager, Road Map, Business Analyst, SQL, RISK, Credit Risk, Market Risk, Regulatory Reporting, Derivatives, Listed Derivatives, OTC, VaR, CVA, BVA, Python, R, MacrosIf you are an experienced Product Manager with a desire to join a market leading financial services...

  • Product Manager

    3 weeks ago


    London,, UK, United Kingdom Chantecaille Beauté Full time

    Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the...

  • Product Manager

    6 hours ago


    London,, UK, United Kingdom Vend Tech Group Full time

    Job Title: Product Manager Cards and PaymentsLocation: London – Hybrid Department: Product Management Role Overview We are seeking a dynamic and detail-oriented Product Manager to drive the strategy, development, and execution of our cards and payments offerings. This role requires a deep understanding of the fintech ecosystem, particularly in card...

  • Product Manager

    1 week ago


    London,, UK, United Kingdom Understanding Recruitment Full time

    ClimateTech | Energy Flex | London (Hybrid)I am searching for a Product Manager to join a cutting-edge, data-centric start-up based in London (hybrid). The team are decarbonizing the grid and electrifying everything through their state-of-the-art software platform.The team have secured just over $10m in funding! They are now looking for a Product Manager to...

  • Product Manager

    4 weeks ago


    London,, UK, United Kingdom IP Integration Full time

    Product Manager - PaymentsHybrid working - London, Manchester or ReadingDo you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact?We are seeking a high-performing, self-motivated individual who is driven by building exceptional products and services for our clients and taking these to market....

  • Product Manager

    3 weeks ago


    London,, UK, United Kingdom Oliver Bernard Full time

    This is a fantastic opportunity to join a growing startup within the health-tech space. This is a critical role; you will be working cross-functionally, bridging the gap between tech and business. Driving product vision, strategy, and roadmap, aligning them with the company’s overarching objectives and customer needs. Ideally must have the following...

  • Product Manager

    1 month ago


    London,, UK, United Kingdom Pulse Recruit Full time

    Are you passionate about making a difference in the world of healthcare? Do you want to be part of a mission-driven team dedicated to keeping individuals healthier and living in their homes for longer? Our client, a pioneering healthtech scaleup, is seeking a driven and innovative Mid-Level Product Manager to join their growing product management team.As a...