Account Director

2 weeks ago


UK, UK, United Kingdom Verint Full time

***Must be living in the UK***


Role Purpose

The Account Director is responsible for increasing revenue in a specified region from CX Automation Software and Services bookings generated through direct and channel market penetration in assigned customer accounts.


Some of your responsibilities will be:

  • Build and develop pipeline in assigned customer accounts.
  • Progress the sales process from initial contact through to close of deal.
  • Achieve sales bookings as per plan.
  • Achieve revenue and contribution targets against plan for assigned customer accounts.
  • Initiate, plan and execute necessary sales meetings in assigned customer accounts.
  • Identify opportunities to increase revenue in customer accounts throughout assigned region/sector.
  • Build a white space grid for accounts to identify potential for further sales.
  • Manage opportunities in a timely manner to meet quarterly and annual sales targets.
  • Track and build pipeline (using SFDC) across the allocated portfolio/accounts.
  • Drive the transformation of Verint into a major seller of Contact Centre as a Service solutions.
  • Monitor and manage the financial aspects of client accounts, including budgets, invoicing, and profitability.
  • Forecast and track key account metrics to assess overall account health and identify areas for improvement.
  • Work to establish Verint as the trusted advisor at all levels within customer accounts.
  • Drive and execute sales plans.
  • And much more


Essentials:

  • I.T. background, with experience of working in software related business or contact centre environment
  • Solid understanding of SaaS solutions and contact centre software and applications
  • Knowledge of competitor organisations and products
  • Knowledge of relevant industry sectors
  • Previous track record of closing successful enterprise sales deals within the software industry
  • Track record of making and managing successful Enterprise Solution sales
  • Ability to navigate through customer and partner organisations
  • Ability to map Verint strategy to customer strategy
  • Ability to relate business issues to technical solutions and technical issues to business solutions
  • Ability to map technical and commercial value

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