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Regional Branch Administrator

3 months ago

Cambridgeshire UK, Eastern England, United Kingdom Complete Security Recruitment Full time

Fire & Security Role: Are you a Regional Branch Administrator supporting Field Service Managers?


Paying up to £25k


About the role:


  • Answers calls from customer and logs any work which needs to be scheduled as a result of a call-out.
  • Support Field Service Manager (FSM) with updating Field Service Engineers (FSE) schedules due to last minute changes requirements (callouts, sick leave, etc). Book appointment with clients site according to schedule build by FSM.
  • Supports the Field Services Manager to co-ordinate return/remedial work by contacting customer to make appointment.
  • Converts all approved quotes (New Works, Small Works, Service) to Work Orders (WO)
  • Ensures all appropriate actions are completed prior to invoicing works.
  • Actions closed completed work orders (NW, SW, and Callouts) and raises invoice to send to customer or Finance Administrator as applicable.
  • Supports FSM’s, Project Managers, and Regional Operations (Branch) Managers with raising purchase orders including product requests in collaboration with the stores team.
  • Contacts clients 30 days prior to a payment due, to confirm that the client does not have any claim.
  • Collaborates with the Regional Operations (Branch) Manager and Finance Team to chase overdue payments.
  • Able to perform some additional tasks to cover Field Service Manager when not in the business.
  • Provides excellent customer service when responding to customers.
  • Builds strong, professional relationships with customers, suppliers, and internal personnel from other departments.
  • Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.


The ideal candidate would have:


  • Planning, attention to detail, time management, logical thinking, ability to prioritise and make decisions.
  • Good communicator, approachable, positive attitude.
  • Displays empathy, drive, resilience, and responsiveness.
  • Good IT skills. Attention to detail. Basic knowledge of the principles of fire safety.


Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career