Head of Account Retention

4 weeks ago


UK, UK, United Kingdom Zetter Recruitment Full time

Head of Account Retention


Company snapshot:

  • Global Tech for Good software company providing a niche software platform into the Education Sectors
  • Excellent reputation for loyalty and strategic partnerships across the UK and Internationally
  • Certified B Corp and Great Place to Work


The role:

As the Head of Account Retention, you will be responsible for..

  • Leading and developing a team of 3 Senior Account Managers (and a team of AM's indirectly) across the UK
  • Driving success and engagement across accounts to reduce churn risk
  • Implement strategies to retain business, in collaboration with the wider team manage the retention of our existing base.
  • Actively build relationships with senior stakeholders, executing active listening and objection handling skills


About you:

  • Previous retention experience within the Education Sector, with a strong understanding of building relationships with key stakeholders within schools
  • Experience leading a team of Account Managers/Customer Success
  • Proven success in engaging senior stakeholders, overcoming objections
  • Passionate about technology for good
  • First class communication skills (phone, email and face to face)


The package:

  • to £50,000 basic
  • Remote working with client visits
  • Amazing culture and benefits
  • Annual company bonus


Explore a wide range of Sales, Account Management, and Customer Success jobs across the UK & Internationally. Zetter is the go-to Sales Recruitment Agency for companies looking to recruit experienced Sales and C-level Executives. Specialist sectors include SaaS, DeepTech, Fintech, Cleantech, Renewable Energy, Construction Tech, Proptech, E-Learning/EdTech, FMCG and HealthTech.


Zetter Ltd are acting as an employment agency in relation to this vacancy.



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