Account Manager

1 month ago


Manchester, Greater Manchester, United Kingdom STM AGENCY Full time

Account Manager Role

The collective purpose of the client services team within STM_grp is to develop lasting and meaningful relationships, founded on ‘perpetual thinking’ and innovation, to drive client and agency profit and growth

We work as one team and we are united by our company values; with curiosity, with agility, with a smile.

Your role as Account Manager is to manage your teams Account Executive/Senior Account Executive, under the guidance of you teams Account Director where relevant. Being accountable for day to day management of your projects, you will work alongside and contribute to work from the create, reach and code teams to ensure that work delivered for clients is head and shoulders above the competition. As part of the Client Services Centre of Excellence, you will also ensure that you and your team are driving profitability and opportunity for the agency.

As a person you will be:

  • Inquisitive
  • Interested
  • Personable & Approachable
  • Driven and self motivated
  • Pro-active
  • Adaptable
  • Organised
  • Accountable and honest

Day to day your role will include:

Client Relationship Management (30%)

Building and maintaining relationships with clients, delivering the very best work for the client; on time, on brief and on budget

Serving as the primary point of contact for clients, leading day-to-day client communications and providing team support by attending and participating in meetings in order to help maintain protected client relationships

Project Oversight (25%)

Collaborating with internal teams to ensure project success via informal catch up’s and project status & review meetings

Managing the creation of agency briefs, project timelines, quotes, timing plans, scheduling and managing low to mid level client issues alongside the team Account Director

Strategic Planning (15%):

Contributing to the development of strategic plans as pre-determined by senior agency figures, and aligned with client goals.

Offering insights and recommendations to strategic discussions & planning when attending strategic planning meetings with senior team members and clients

Knowledegable and pro-active (in knowing about ) your clients market, their sector specialism and challenges so the agency can better support their business growth

Budget Management (15%):

Developing and managing project budgets via Synergist, alongside your Account Director, tracking and managing client costs from quotes, PO’s, invoices and timesheets for your projects

Creating cost estimates/quotes - gathering information to ensure accurate quotes when necessary from the create, reach and code teams

Contributing to the monitoring and delivery of client forecasted sales and profitability alongside the teams Account Director via reports and attending pipeline meetings

Problem Solving (10%):

Addressing project challenges and finding solutions for both client and agency

Ensuring smooth project progression by maintaining project momentum, participating in the execution of changes and deviations needed to ensure the project is still delivered on brief, on time and on budget

Pro-active in learning more about the agency specialisms in order to contribute to client conversations about creative, code and reach

Quality Assurance (5%):

Participating in project reviews to understand quality standards that need to be adhered to at all times

Contributing to ensuring client expectations are met, without over promising or over delivering – knowing when to escalate issues to more senior team members


Your success will be measure by:


  • Demonstrable expression of the values: with curiosity, with agility, with a smileAdhereance to company policies and appropriate use of company software and tools
  • Meeting and exceeding your contribution to target objectives set out annually – for agency, department, team and personally
  • Scales of competency and how you perform in all areas of your role : basic, capable, accomplished
  • Client growth and satisfaction scores
  • Team feedback – both locally and across the agency


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