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Service Coordinator

4 months ago

New Haw UK, Addlestone, United Kingdom ISS Facility Services UK Full time

ISS are dedicated to providing top-notch facility services that uphold the integrity and aesthetics of buildings across various sectors.


From facilities management to cleaning, maintenance, catering, security, landscaping, and more, our client's comprehensive range of services is tailored to meet the diverse needs of their clients in the Public, Private, and specialist sectors.


Job Description


As a Service Coordinator, you will play a pivotal role in ensuring seamless communication and efficient resolution of client requests.


Your responsibilities will include receiving and logging calls from clients, accurately interpreting contractual and operational requirements, and ensuring that our Helpdesk function consistently surpasses client expectations.


By meticulously managing the process of incoming requests and effectively coordinating with internal teams, you will contribute to the delivery of exceptional service that aligns with our commitment to excellence.


Your attention to detail and dedication to meeting client needs will be instrumental in upholding our reputation as a trusted partner in facility services.



Key Responsibilities


  • Responsibilities include the process and logging of client calls regarding sites and the accurate translation of these calls into engineering or FM solutions
  • Identification of the most appropriate solution to the client request within the contractual process
  • Build relationships with client and account delivery team
  • Management and updating of associated software and programs (e.g. Maximo)
  • General administration duties
  • Provide a professional and articulate helpdesk solution to the client
  • Support the account delivery team from an administrative perspective


Professional and Personal Competencies/Qualifications


  • Educated to GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent
  • Previous experience in a customer service, contact centre or administrative role
  • Call handling experience
  • Proficient in Microsoft Office programmes
  • Excellent communication skills
  • Evidence of working within a team, supporting and working with others to reach organisational goals



The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.