Service Coordinator

7 months ago


New Malden, United Kingdom Northrop Grumman Sperry Marine Full time

**Role Overview**:
***
- We are a global leader in the marine navigation systems industry, providing integrated technical solutions for the commercial sector. Due to high business demand we are currently growing the Service Coordination team in our New Malden office. The Service Coordinator is responsible for the end to end handling of all the incoming service requests, both locally and globally, and is a key point of contact for our customers and providing a 24/7 worldwide service.This is a fast paced and challenging role because the ships we look after are constantly on the move. You need to be able to work out how to get the right part to the right ship, via the closest Service Engineer at the right time. It’s a perfect role for someone who thrives in a busy environment, enjoys working as part of a team and has experience in a customer facing role.

**Key Responsibilities**:

- Handling of all incoming service requests for service and follow-up services - local and globally
- Liaising with ships agents worldwide to arrange the attendance and shipment of parts.
- Responsible for service confirmation, quotations of worldwide services rates to customers including expenses and checking availability of spares.
- Work closely with Service Supervisor and Engineers to plan the local services.
- Responsible for agreeing scope of work and charge point with customer, ensuring the relevant purchase order is received if necessary.
- Check customer financial data and if necessary prepare a pro-forma invoice and payment in advance
- Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
- Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
- Arranging returns for defective and unused parts via RMA process
- Working with Sales to organise installation projects and informing them of any retrofit opportunities.
- Participate in a European 24/7 rota for out of office hours service attendances.

**Skills & Experience**:
***
- Experience of working in a fast-paced, busy environment
- Experience within the maritime advantageous
- Previous experience in a customer-facing or service coordination role is essential
- Fluent English language written and spoken
- Able to stay calm under pressure
- A problem solving attitude
- Ability to handle different tasks simultaneously
- Strong administration skills
- Time efficient and well organised

**About Us**:
***
- With over 100 years of history and expertise in navigation, we have established our self as a major global provider of navigation solutions, including radars, compass systems, steering systems, speed logs, integrated bridge and control systems. We take pride in our commitment to provide 24/7 support to all of our customers.
- Our company grows because of our employees' dedication and commitment to achieving our mission, something we always remember. In return for working for us you will have access to a benefits package that provides you with flexibility to balance your professional career with your personal life, health & well-being benefits, discount schemes, pension benefits and investment in your future development.We are committed to equality and diversity in our workplace. Northrop Grumman Sperry Marine provides equal employment opportunities to all employees and applicants without regard to an individual’s protected status, including race, ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.- #LI-TR1


  • Service Coordinator

    1 week ago


    New Malden, United Kingdom Northrop Grumman Sperry Marine Full time

    We are a global leader in the marine navigation systems industry, providing integrated technical solutions for the commercial sector. Due to high business demand we are currently growing the Service Coordination team in our New Malden office. The Service Coordinator is responsible for the end to end handling of all the incoming service requests, both locally...

  • Service Coordinator

    7 months ago


    New Malden, United Kingdom Northrop Grumman Sperry Marine Full time

    **Role Overview**: *** - We are a global leader in the marine navigation systems industry, providing integrated technical solutions for the commercial sector. Due to high business demand we are currently growing the Operations Coordination team in our New Malden office. The Operations Coordinator is responsible for the end to end handling of all the incoming...


  • New Malden, United Kingdom Northrop Grumman Sperry Marine Full time

    We are a global leader in the marine navigation systems industry, providing integrated technical solutions for the commercial sector. We currently have an exciting opportunity to join our Service Coordination team as a Key Account Service Coordinator. In this role you will support Sperry Marine's key account customer's, acting as a customer partner and...


  • New Malden, Greater London, United Kingdom Disability Challengers Full time

    Job Title: Youth Activity CoordinatorWe are seeking a dynamic and enthusiastic Youth Activity Coordinator to join our team at Disability Challengers. As a Play and Youth Leader, you will be responsible for delivering high-quality youth activities that promote social skills, emotional well-being, and physical health.The ideal candidate will have experience...


  • New Malden, United Kingdom Blackstone Global Full time

    **What you’ll be doing** As an Activities Coordinator, you will, in conjunction with the Registered Manager, plan a varied programme of activity around the needs of your resident group. You will explore the most appropriate methods and resources for meeting activity needs including group events, individual sessions, involving internal and external...


  • New Malden, United Kingdom Speirs House, Greensleeves Care Full time

    **Activities Assistant** Would you like to continue your career with the number one care charity in England? Greensleeves Care are endorsed with Skills for Care and an Assured City and Guilds Provider who offer a range of free learning and development to our staff. If you want full or part-time hours, competitive rates of pay, and an exciting career path,...

  • Service Coordinator

    4 weeks ago


    New York, North Tyneside, United Kingdom Omega Resource Group Full time

    Job title: Service Coordinator Location: North Shields, Newcastle Pay range: Competitive Contract Type: Full-Time, Permanent We have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support. Key Responsibilities-Service Coordinator Act as the primary liaison for customer service...

  • Service Coordinator

    1 week ago


    New York, North Tyneside, United Kingdom Omega Resource Group Full time

    Job title: Service Coordinator Location: North Shields, Newcastle Pay range: Competitive Contract Type: Full-Time, Permanent We have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support. Key Responsibilities-Service Coordinator Act as the primary liaison for customer service...

  • Service Coordinator

    4 weeks ago


    New York, North Tyneside, United Kingdom CV-Library Full time

    Job title: Service Coordinator Location: North Shields, Newcastle Pay range: Competitive Contract Type: Full-Time, Permanent We have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support. Key Responsibilities-Service Coordinator Act as the primary liaison for customer service...

  • Office Coordinator

    1 week ago


    New Malden, United Kingdom Foxtons Full time

    **About The Role** As an Office Co-ordinator, you will be the face of Foxtons in one of our prestigious café-style offices. This is an exciting opportunity for someone with an interest in administration and property to kick start his or her career with London’s leading EstateAgency. Within this diverse role, you will have the opportunity to deal with a...


  • New Prestwick, United Kingdom Enable Scotland Full time

    About UsEnable Scotland is one of the most impactful social care charities in the country, providing self-directed and human rights-driven social care support to over 1,100 people across Scotland.We are strengthening our management teams to support our frontline staff to deliver high-quality, bespoke care to the people we support.Job DescriptionWe are...


  • New Milton, Hampshire, United Kingdom Marks and Spencer Full time

    About This PositionWe are seeking a dedicated and detail-oriented Store Services Coordinator to join our team at Marks and Spencer.As a Store Services Coordinator, you will play a crucial role in maintaining the overall appearance and functionality of our stores, ensuring that every customer has an exceptional shopping experience.Key Responsibilities:Visual...


  • New Malden, Greater London, United Kingdom Disability Challengers Full time

    About the Role:We are seeking a highly motivated and experienced individual to lead our play and youth programs, providing care and support to disabled children and young people.Key Responsibilities:To supervise all aspects of on-the-day care of children and young people, including administration of medicationLiaise with line managers and Head of Service...


  • New Milton, Hampshire, United Kingdom Hartford Care Group Limited Full time

    **Job Summary**As an Activities Coordinator at Hartford Care, you will play a vital role in creating a happy and caring atmosphere for our residents. This full-time position involves leading and organizing activities that cater to individual needs, skills, and interests.**Responsibilities**- Plan and deliver stimulating activities that promote physical,...


  • New Addington, Greater London, United Kingdom Care UK Full time

    **Role Overview**Care UK - A Leading Care ProviderWe are seeking a highly motivated and caring individual to join our team as a Senior Care Services Coordinator. This role offers an excellent opportunity to develop your leadership skills and make a positive impact on the lives of our residents.**Responsibilities**Lead and supervise care teams to deliver...


  • New Malden, United Kingdom Kingston General Practice Chambers Ltd Full time

    This newly created role will play an integral part of the Dementia Support Service by providing a specialist service for older people with dementia, their carers and relatives across Kingston. To be successful in this role you will need to have the required professional qualifications, registration with a regulated professional body and a high level of...


  • New Milton, Hampshire, United Kingdom Cinnamon Care Full time

    Are you an accomplished relief chef looking for a new challenge? We are seeking a skilled professional to join our culinary team as a Regional Food Service Coordinator.This exciting opportunity offers a competitive salary of £18.50 per hour, plus company benefits. As a key member of our team, you will be responsible for ensuring that our care homes receive...


  • New Cumnock, United Kingdom The Richmond Fellowship Scotland Full time

    Role SummaryThis Support Services Coordinator position at The Richmond Fellowship Scotland presents an exciting opportunity to work with individuals in our Cumnock service, providing essential support and care. As a key member of our team, you will be responsible for promoting personal care and assisting individuals with daily activities, while also...


  • New Milton, Hampshire, United Kingdom RGB Recruitment Full time

    Architectural Technologist, BournemouthA senior position has become available for an experienced Architectural Technologist to join a prominent architectural consultancy in the South of England.The successful candidate will be responsible for leading project delivery through technical RIBA stages 4 & 5, developing technical solutions, and overseeing...


  • New Malden, United Kingdom Pear Recruitment Careers Full time

    Pear Recruitment Lettings Administrator New Malden Salary - £30,000 (depending on Experience)Hours Monday Friday 9am 5:30pm Imagine working for a leading property company that recognises and nurtures talent. This position offers a competitive salary, comprehensive benefits package, and ample room for professional growth. The successful candidate will...