Senior Implementation Manager

4 weeks ago

Bracknell UK, Berkshire, United Kingdom Allegis Global Solutions Full time

The Senior Implementation Manager is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. This individual will fulfil activities of project management, solution design, resource management and training, client testing/validation support, and deployment activities. This includes working closely with internal and external stakeholders to define scope and create a detailed project plan, and managing the project team resources to complete the work outlined in the project plan on time and within budget of contractual obligations. This role is a critical position within our business and will be the face of Allegis Global Solutions to our clients and partners on active projects. The Senior Implementation Manager will have previous direct project management experience.

  • Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation
  • Manages multiple resources within the Project management and process consulting sub-teams
  • Drives key decisions and assures a best-in-class solution is delivered on time and within budget
  • Oversees the activities of all Implementation Project Team members – both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)
  • Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.
  • Monitors project milestones and critical dates to identify potential jeopardy of project schedule.
  • Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks
  • Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner
  • Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met
  • Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate
  • Supports business development initiatives (internal or external) as Implementation SMEIdentifies and documents Implementation best-practices and socializes them across AGS teams appropriate
  • Mentors and/or trains new Implementation Team members


Qualifications

  • Demonstrated experience in directly managing client relationships with a successful track record in delivering complex solutions on time and within budget
  • Proficient with a variety of the MSP Solution concepts, practices, and procedures
  • Must be able to summarize complex technical and functional information clearly and articulately to all levels and audiences,
  • Expert ability to complete variety of tasks across multiple solutions offerings, and to autonomously prioritize activities (own and others) based on project needs
  • Excellent consulting, negotiating, communicating, consensus building, presentation and facilitation skills
  • Demonstrated experience in working on fast-paced, highly visible projects or teams
  • Expert with MS Office products (e.g., Word, Excel, Visio, PowerPoint, etc)
  • Expert in creating and maintaining project plans via MS Project Schedule
  • Must be able to work independently and take initiative to self-learn
  • Must be willing to travel as required
  • Strong client-facing and business skills – role is more focused on delivery of business solutions than Technical Project Management
  • Trains and mentors new and/or junior members of the team
  • Dedicates effort to enhance implementation methodology by identifying and deploying process improvement strategies across team
  • Identifies and documents Implementation best-practices and socializes them across AGS teams appropriate


Experience & Education

  • Prior project management experience, preferably on software or operational projects within highly complex organizations/customers
  • Prior MSP or RPO and/or VMS or ATS experience
  • Prior implementation or process efficiency experience preferred
  • Demonstrated experience managing direct reports
  • Bachelor’s Degree or equivalent experience
  • Project Management Professional (PMP) preferred or other project management certification
  • Ability to travel up to 25%

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