Head of Operations
1 month ago
Waterhouse-Kern Associates are working with a leading Financial Services business to find a Head of Operations. This is a newly created role and will be a part of the leadership team in a profitable and growing organisation.
The Head of Operations will oversee the day-to-day operations of the company, ensuring that all processes are efficient and aligned with the company’s strategic goals. This role requires a strategic thinker with a strong background in operations management, excellent problem-solving skills, and the ability to drive continuous improvement. The ideal candidate will have a proven track record in senior management and a deep understanding of business operations.
Responsibilities:
• Develop and implement operational strategies to achieve business objectives and to improve efficiency and effectiveness.
• Oversee daily operations and ensure the smooth functioning of all departments.
• Manage budgets, forecasts, and financial reports.
• Optimise operational processes and procedures for maximum efficiency.
• Lead and mentor senior managers and staff.
• Collaborate with other executives to ensure alignment and support for operational initiatives.
• Monitor key performance indicators (KPIs) and implement improvements as needed.
• Ensure compliance with industry regulations and company policies.
• Identify and mitigate operational risks.
• Drive continuous improvement initiatives and foster a culture of innovation.
Candidate Profile:
- Bachelor’s degree in Business Administration, Operations Management or a related field (Master’s degree preferred).
- Minimum of 8-10 years of experience in operations management or a related field.
- Experience in a leadership or managerial role, often with at least 3-5 years in a senior management position.
- Strong leadership and team management skills.
- Effective people management and conflict resolution skills
- Ability to work well with others to achieve common goals, encouraging collaboration and fostering a team-oriented environment.
- Excellent problem-solving and decision-making abilities.
- Strong communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Ability to adjust strategies and approaches based on new information and changing circumstances.
- Knowledge of Financial Services industry regulations and best practices.
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