Ecommerce Customer Service Agent

5 days ago


London, UK, United Kingdom Mokee Full time

We are currently seeking a Bilingual Customer Service Agent to join our team at Mokee. As a Customer Service Agent, you will be responsible for answering customer queries online and providing exceptional customer service. Opportunity to become involved in other areas such as marketing, social media, design.


Responsibilities:

  • Respond to customer queries via email, live chat, and social media
  • Provide exceptional customer service and resolve customer issues efficiently
  • Assist customers with placing orders and providing product information
  • Manage customer complaints and feedback
  • Conduct administrative tasks related to customer services and marketing


Requirements:

  • Located in United Kingdom. We are unable to provide visa sponsorship.
  • Proven experience in a customer service role
  • Knowledge of Ecommerce
  • Excellent communication skills and ability to communicate effectively with customers
  • Strong problem-solving skills and ability to resolve customer issues efficiently
  • Proficient in Google Workspace and experience with customer service ticketing software
  • Ability to multitask and prioritize tasks effectively
  • Fluency in French and English


At Mokee, we value our customers and are committed to providing exceptional service.

If you are passionate about customer service and enjoy interacting with customers online, we would love to hear from you.


  • Ecommerce Coordinator

    2 months ago


    London, UK, UK, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear and accessories brand founded in 1994 with retail stores across North America, Europe and the UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for an...

  • Sales Assistant

    2 months ago


    London, UK, UK, United Kingdom Agent Provocateur Part time

    Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.Our...

  • Sales Assistant

    3 weeks ago


    London, UK, UK, United Kingdom Agent Provocateur Part time

    Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.Our...

  • Sales Assistant

    5 days ago


    London, UK, UK, United Kingdom Agent Provocateur Full time

    Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.Our...

  • Sales Assistant

    2 months ago


    London, UK, UK, United Kingdom Agent Provocateur Full time

    Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.Our...

  • Head of Ecommerce

    2 weeks ago


    London,, UK, United Kingdom Hyered Full time

    Head of Ecommerce & Operations | Global Entertainment Company HybridUp to £80kLondon-basedWe are excited to be recruiting a Head of Ecommerce & Operations for a global entertainment company. Offering hybrid working and ample career progression this newly created role will manage the ecom team whilst supporting senior stakeholders.This role is pivotal in...

  • Ecommerce Specialist

    1 month ago


    London, UK, UK, United Kingdom Recruitment Chief Full time

    Position: eCommerce Specialist - AmazonLocation: North London, NW1Salary: depending on experienceHybrid working: 4 days in the office, 1 day from homeCompany DescriptionA dynamic and growing leading design and gifting brand known for creating quirky, innovative products that bring fun and creativity to everyday life. They are a small, dynamic team with a...

  • Ecommerce Manager

    2 months ago


    London,, UK, United Kingdom 3Search Full time

    Fab opportunity for an ambitious Ecommerce Manager to join the UK fastest growing and exciting fashion labels. Having experienced incredible organic growth the Head of Ecommerce is looking for their number 2 to join this extremely creative, progressive and on trend brand. With countless collaborations with some great creators and hosted pop up stores in...

  • Ecommerce Manager

    1 month ago


    London, UK, UK, United Kingdom Completedworks Full time

    The role will be based in our studio in Marylebone, London and is a newly established key role within the company that will be pivotal to the growth of our DTC business. Key responsibilities include:Developing and leading eCommerce strategy in line with key objectives to drive brand awareness, sales and growth opportunitiesDriving new strategic initiatives,...

  • Head of Ecommerce

    1 month ago


    London,, UK, United Kingdom 3Search Full time

    Looking for an experienced Head of Ecommerce to join an established wellness brand in an explosive category. Over the last decade the brand has built a strong retail presence across UK and EU with a product that stands out now stocked in some of the UKs biggest brands. Now looking to heavily invest their focus to their d2c proposition this is their first...


  • London, UK, UK, United Kingdom Agent Provocateur Full time

    Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.Our...


  • London,, UK, United Kingdom Hirobe Limited Full time

    Job Title: Customer Service Change CoordinatorLocation: Chertsey, SurreyWorking Arrangement: 3x a week on-site, 2x remoteJob Type: Full-time, 12 Month Fixed Term ContractSalary: Up to £45,000 PAPURPOSE OF THE JOB:The Customer Service Change Coordinator role in the Operations team will be responsible for supporting the eStore in achieving its goals and...


  • London,, UK, United Kingdom Matrix Full time

    We are incredibly proud to say that we are a Certified B Corp business and were recently named one of the 100 Best Places to Work in 2024 by The Sunday Times!Our passion plays are beauty, wellness, and travel. We are co-founders and operators of many amazing brands, including: ARKIVE, Cultured, Soho Skin and Cowshed.Beyond our passion for these industries,...


  • London,, UK, United Kingdom Worldpay Full time

    Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we...


  • London, UK, UK, United Kingdom Beringer Tame Full time

    Are you passionate about ecommerce and thrive in a high-energy, fast-paced environment? Do you excel at blending creativity with data-driven insights?If so, we have an exciting opportunity for you! Our client is a rapidly growing online outdoorwear brand at an exciting inflection point. With recent investment driving expansion across the UK, US, and Europe,...


  • London, UK, UK, United Kingdom HexClad Cookware Full time

    About HexCladHexClad is driving the hybrid revolution to elevate kitchens across the globe. From bootstrap roots to Gordon Ramsay’s endorsement, HexClad thrives as a pre-IPO, best-in-class cookware brand. Their highly profitable omnichannel success is disrupting the traditional impact of cookware. HexClad create home moments, embracing the heart of success...

  • Booking Agent

    1 month ago


    London,, UK, United Kingdom Family Matters Agency Part time

    Company DescriptionWelcome to Family Matters Agency, a leading agency, driving the pulse of electronic music and culture by representing some of the most coveted music producers in the realms of house and techno. Our agents are strategically based in key cities worldwide, including Toronto, Charlotte, Playa Del Carmen. Role DescriptionThis is a part-time...

  • Head of Ecommerce

    3 weeks ago


    London, UK, UK, United Kingdom Veronica De Piante Full time

    Who we areFounded in 2022, Veronica de Piante is a luxury womenswear brand with refined collections of modern tailoring, exquisite knitwear, elegant outerwear and leather - all realised in Italy by multi-generational, family-run factories and mills. With roots in London, New York and Milan, Veronica de Piante is offering its global customers expertly crafted...


  • London,, UK, United Kingdom Cranberry Panda Full time

    Technical eCommerce ManagerLondon (3 days a week)£55,000Our client is an online retailer that operates on a global scale. They have achieved significant growth over the years and can proudly boast that they have been recognised as one of the fastest growing companies in the UK & Europe. This is a critical role for the business, helping to shape the...


  • London, UK, United Kingdom Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) In a Client Focused role within BCG's Marketing, Sales, & Pricing Practice Area, you will work in a growing global team helping to grow our Ecommerce Marketplace offering and deliver impactful client work. You will do this by utilizing your own individual expertise and institutional assets (products,...