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Senior Manager Ecommerce
1 month ago
Overview:
We are seeking a dynamic and experienced Senior E-Commerce Manager to join our team and drive our e-commerce capabilities to new heights. You will be responsible for leading and developing our e-commerce strategy, optimising the customer experience, and ensuring the seamless operation of our online storefront. The successful candidate will have a proven track record in managing e-commerce platforms, particularly Shopify, and will possess the expertise to manage agencies, large-scale e-commerce change projects, and performance optimization.
Key Skills:
- Minimum of 5 years of experience working in e-commerce, with experience in Shopify strongly preferred and experience in consumer goods highly desirable.
- Detailed knowledge across a wide range of e-commerce platforms, trends and technologies, with a strong ability to measure and analyse performance metrics to inform strategic decisions.
- Strong technical capabilities, including a working knowledge of conversion rate optimisation, search engine optimisation and user experience design. Some knowledge of Web Development technologies such as HTML, CSS and Shopify Liquid would be helpful, but not essential.
- Experience in setting e-commerce strategy across multiple international locations, working as part of an omni-channel brand. Proven experience in managing large e-commerce projects and working with external agencies and vendors.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners and demonstrable experience in building and leading high-performing teams.
Main Responsibilities:
- Develop and implement a robust e-commerce strategy that aligns with wider business goals and drives growth across all of our international territories.
- Oversee the day-to-day management of our websites as well as the development of new features and our conversion rate optimization (CRO), testing, and user experience (UX) initiatives to create a best-in-class digital experience.
- Lead a programme of continuous improvement through constantly measuring and analysing our e-commerce performance metrics and using these insights to drive further improvements as well as remaining up-to-date with the latest e-commerce technologies and trends, ensuring that our platform remains innovative.
- Build, lead, and mentor a strong e-commerce team, fostering a collaborative and high-performance culture.
- Manage relationships with external agencies and vendors, ensuring effective collaboration and delivery of services.
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