Account Handler

7 days ago

Bristol, South West England, United Kingdom Howden Full time

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.


The Role

Supports the Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing.


Key Responsibilities

  • Works with minimal mentorship to prioritise own work activities to ensure that personal and Team objectives are achieved
  • Participates in team meetings as required, reporting on business progress within their area of expertise
  • Handles assigned projects and supplies to other project as required
  • Provides relevant management information to senior managers
  • Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
  • Collates and communicates client requirements to ensure appropriate marketing of the risk
  • Prepares or checks market presentations
  • Liaises with clients and ensures client queries are resolved
  • Responds to market and third party queries as appropriate
  • Is aware of, and satisfies, territory, tax and legislation requirements
  • Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
  • Plans the most appropriate solution for the client’s demands and needs
  • Takes ownership for data entry, credit control and chasing subjectivities where required
  • Liaises with support technicians and IBA as required
  • Ensures up to date records are maintained at all times on the Company system
  • Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
  • Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
  • Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
  • Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
  • Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process
  • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
  • Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
  • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group


Skills & Attributes:

  • Understands general and legal principles of insurance
  • Understands the relevant regulatory and legal frameworks
  • Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
  • Relevant product(s) knowledge is required
  • Relevant experience in an account handling or technical role is desirable
  • Good understanding of Team objectives and how own role contributes to these
  • Specific systems knowledge relevant to role
  • Good communication and social skills
  • Able to work independently and use initiative
  • Fexibly to achieve tight deadlines/targets with good organisation skills
  • Analytical and able to solve problems
  • An attention to detail and willingness to learn
  • Calm and resilient under pressure
  • Able to positively react to change
  • Is a great teammate, networks and able to build balanced relationships
  • Able to build sustainable working relationships
  • Able to train junior members of the team on specific system/process tasks


Qualifications

  • GCSE Maths and English (or equivalent)
  • A levels (desirable)
  • Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the role
  • Working towards or has attained ACII (although this is not critical)


What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.


Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new
  • We support each other, in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference, at work and beyond


We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.


Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.


Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

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