![All Things Bloom](https://media.trabajo.org/img/noimg.jpg)
Wholesale Account Manager
1 month ago
Overview
Coffee for the Curious, coffee for the Considerate, beautiful coffee for everyone.
All Things Bloom is a new contender within the world of coffee. As such we are a company which intends to satisfy the most discerning coffee drinker’s palates, not just connoisseurs
As part of our wholesale team, our Wholesale manager should have a love of great coffee, be exceptional at delivering customer service, have a passion for looking after all our clients and their coffee needs, as well as growing and developing our commercial performance.
What's in it for you?
· Salary of £33,000 per annum
· Travel allowance - any travel required outside of London
· Monthly phone bill covered
· You will be supplied with a laptop & barista kit; any extras are subject to sign off by the Director.
· SCA training provided
· Competitive bonus and commission fee
The Candidate
· An understanding of specialty coffee in the UK
· Has experience using management software Xero, Unleashed and Shopify (not essential)
· Excellent English written and verbal communication skills
· Competent in all Microsoft programmes
· Proven track record of growing sales and maintaining relationships
· A people manager, ability to growth and manage a team
Performance Measurement
· Six-month probation period with review at end
· Agreed quarterly sales targets
· Achieve and maintain the new customer Pipeline
· A review of your role in the form of an appraisal will be conducted every 6 months
· Monthly meetings with line manager to review commercial performance
Remit & Main Responsibilities
· Manage the day-to-day operations of the Wholesale team, both sales and accounts.
· Promote all our products and be a coffee ambassador led by our core values and behaviours
· Look for opportunities to engage with and support wholesale accounts
· Maintain relationships with key accounts
· Actively communicate with customers about our service and ways we can assist/support their business
· Manage the wholesale account managers ensuring their time / activities are planned correctly
· Monitor ordering patterns and address changes in volume
· Coordinate and process 3rd party technical support for your customers
· Conduct training when required from our Roastery or at customers’ locations
· Work as part of a team and be able to communicate excellently with all departments
· Working in conjunction with the wholesale team to achieve quarterly sales targets delivering
top-line commercial objectives
· Attend trade events/ exhibitions as required.
· Turn leads from inbound enquiries and hunt for outbound leads to convert into new
customers
· Research prospects to understand needs and sell them on the benefits of our products and services.
· Arrange and host sales meetings with new customers at a variety of locations and settings.
· Keeping new business Pipeline up to date, tracking all prospecting and lead management
activities.
· Working with our roastery team and founders to help identify prospects and improve conversion rates.
· Working with Head of Coffee on The Coffee programme and forecasting sales so Green bean orders can be planned.
· Be generous with your approach to coffee sales, developing plans and strategies to achieve this.
· Accommodating last-minute change and problem-solving whilst ensuring the customers’ needs are met and prioritised
· An ability to work autonomously and manage your own time effectively.
Performance Measurement
- Have a clear understanding of All Things Blooms expectations with regards customer service.
- Always understand and deliver ‘beautifully brewed coffee’.
- Develop positive relationships with your wholesale customers, our suppliers and the coffee industry.
- Achieve sales targets in line with company budgets.
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