Current jobs related to Customer Operations Manager - Basingstoke UK, Hampshire - Once For All

  • Customer Operations Manager

    5 days ago

    Basingstoke, Hampshire, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for ensuring the smooth running of our delivery services, leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service to our...

  • Customer Operations Manager

    3 days ago

    Basingstoke, Hampshire, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for ensuring the smooth running of our delivery services, leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service to our...

  • Customer Operations Manager

    5 days ago

    Basingstoke, Hampshire, United Kingdom Royal Mail Full time

    About Royal MailWe are a leading provider of postal and delivery services, with a rich history and a strong commitment to innovation and customer satisfaction. Our mission is to deliver exceptional service to our customers, while also driving growth and profitability for our business.The RoleWe are seeking a highly skilled and experienced Operations Manager...

  • Customer Operations Manager

    3 days ago

    Basingstoke, Hampshire, United Kingdom Royal Mail Full time

    About Royal MailWe are a leading provider of postal and delivery services, with a rich history and a strong commitment to innovation and customer satisfaction. Our mission is to deliver exceptional service to our customers, while also driving growth and profitability for our business.The RoleWe are seeking a highly skilled and experienced Operations Manager...

  • Customer Operations Manager

    1 day ago

    Basingstoke, Hampshire, United Kingdom Royal Mail Group Full time

    About Royal Mail GroupWe are a leading logistics and postal services company, impacting people and businesses in over 71 million ways every day. Our mission is to connect companies and customers worldwide, and we're committed to making a positive difference in our communities.The RoleWe're seeking an experienced Operations Manager to lead our Delivery team,...

  • Customer Operations Manager

    1 day ago

    Basingstoke, Hampshire, United Kingdom Royal Mail Group Full time

    About Royal Mail GroupWe are a leading logistics and postal services company, impacting people and businesses in over 71 million ways every day. Our mission is to connect companies and customers worldwide, and we're committed to making a positive difference in our communities.The RoleWe're seeking an experienced Operations Manager to lead our Delivery team,...

  • Customer Support Operations Specialist

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Yorktel Full time

    Yorktel is seeking a dedicated Customer Support Operations Specialist to enhance our team. The primary role of the Customer Support Operations Specialist is to deliver exceptional customer service and support to our external clients. This position is integral to a specialized account team that provides remote assistance by generating customer incident...

  • Team Leader in Customer Operations

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Currys plc Full time

    Position Overview: Team Leader in Customer Operations Permanent Position Full-Time Employment Salary: £34,000 per annum Shifts: Rotating schedules (early, mid, and late) Early Shift: 05:30 - 14:30 Mid Shift: 09:00 - 18:00 Late Shift: 13:00 - 22:00 At Currys, we share a common goal: to enable everyone to experience exceptional technology. As...

  • Team Leader for Customer Operations

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Currys Full time

    Position Summary: Team Leader for Customer OperationsPermanent PositionFull-Time EmploymentAnnual Salary: £34,000 Shift Patterns: Rotating (early, mid, and late shifts)Early Shift: 05:30 - 14:30Mid Shift: 09:00 - 18:00Late Shift: 13:00 - 22:00 At Currys, we share a common goal: to enable everyone to experience exceptional technology. As the leading retailer...

  • Customer Success Lead

    2 months ago

    Basingstoke, UK, Hampshire, United Kingdom Once For All Full time

    ROLE TITLE: Customer Success Team LeaderLEVEL: Mid-ManagementREPORTS TO: Manager, Customer Success UK FUNCTION: Customer Success LOCATION: HybridCONTRACT TYPE: Full Time SALARY RANGE: £33k-36k Company Overview: Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance,...

  • Operations Manager

    6 days ago

    Basingstoke, Hampshire, United Kingdom Escape Hunt Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Director to lead our team at Escape Hunt. As a key member of our management team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer experiences.Key ResponsibilitiesLeadership: Provide strategic direction and guidance...

  • Customer Service Operations Leader

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Currys Careers Full time

    Position Summary:Customer Service Operations LeaderLocation: BasingstokeEmployment Type: PermanentWork Schedule: Full TimeCompensation: £34,000 per annumShift Patterns: Rotating Shifts (early, mid, and late)Early Shift: 05:30 - 14:30Mid Shift: 09:00 - 18:00Late Shift: 13:00 - 22:00At Currys, we share a common goal: to enable everyone to experience...

  • Customer Care/Operations Co-ordinator

    1 month ago

    Basingstoke, Hampshire, United Kingdom Redline Group ltd Full time

    An exciting opportunity has arisen for a Customer Care/Operations Co-ordinator to join this world leading Distributor of Electronic Components & Systems, based in Basingstoke. This role will be jointly responsible for the day-to-day smooth operation of the Operations Support Function within the business. The role is a vital support to the Basingstoke based...

  • Restaurant Operations Manager

    5 days ago

    Basingstoke, Hampshire, United Kingdom KFC UK & Ireland Full time

    About the Role:We are seeking an experienced and motivated Restaurant Operations Manager to join our team at KFC UK & Ireland. As an Assistant Restaurant General Manager, you will play a crucial role in ensuring the smooth and standardized operation of our restaurants.Key Responsibilities:Restaurant Operations: Assist with day-to-day operations, including...

  • Customer Operations Officer

    1 day ago

    Basingstoke, Hampshire, United Kingdom Once For All Limited Full time

    Once For All Limited is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality...

  • Customer Operations Officer

    24 hours ago

    Basingstoke, Hampshire, United Kingdom Once For All Limited Full time

    Once For All Limited is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality...

  • Commercial Operations Manager

    1 day ago

    Basingstoke, Hampshire, United Kingdom Network Rail Full time

    About Network RailNetwork Rail is a leading transportation company that connects passengers and freight customers across the country, ensuring safe and efficient transportation. Our mission is to build a better railway for the future, and we're committed to delivering exceptional service to our customers.We're dedicated to creating a diverse and inclusive...

  • Commercial Operations Manager

    1 day ago

    Basingstoke, Hampshire, United Kingdom Network Rail Full time

    About Network RailNetwork Rail is a leading transportation company that connects passengers and freight customers across the country, ensuring safe and efficient transportation. Our mission is to build a better railway for the future, and we're committed to delivering exceptional service to our customers.We're dedicated to creating a diverse and inclusive...

  • Customer Success Manager

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Once For All Full time

    Job OverviewPOSITION TITLE: Customer Success ManagerLEVEL: Mid-Level ManagementREPORTS TO: Customer Success Manager, UKFUNCTION: Customer SuccessWORK ARRANGEMENT: HybridEMPLOYMENT TYPE: Full-TimeSALARY RANGE: £33,000 - £36,000Company Profile:Once For All is a rapidly expanding, cloud-based SaaS subscription enterprise. Our innovative technology empowers...

  • Customer Success Manager

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Once For All Full time

    Job OverviewPOSITION TITLE: Customer Success ManagerLEVEL: Mid-Level ManagementREPORTS TO: Customer Success Manager UKDEPARTMENT: Customer SuccessWORK ARRANGEMENT: HybridEMPLOYMENT TYPE: Full-TimeSALARY RANGE: £33,000 - £36,000Company Profile:Once For All is a rapidly expanding, cloud-based SaaS subscription enterprise. Our innovative technology empowers...

Customer Operations Manager

1 month ago

Basingstoke UK, Hampshire, United Kingdom Once For All Full time

Customer Operations Delivery Manager

Location: either Remote/Hybrid/Basingstoke

Salary: £45,000


Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 60k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.


Once For All is the UK's most connected and progressive database of procurement and supply chain management services, making contracting and consultancy simpler and helping our customers across the construction industry achieve more by allowing them to access those services with ease. We build value from beginning to end in the supply chain and procurement cycle, saving organisations time and money by reducing duplication and managing third party risk.


Over its two decades of operating history, FORTIUS has grown from a single supplier assessment scheme, focused on the UK construction market, to a diversified provider of supply chain risk management solutions for over 60,000 collective buyers and suppliers, operating across over a dozen end-markets and multiple geographies. With the backing of one of the world’s leading Private Equity partners, the FORTIUS Group continues to rapidly grow its network in the UK and overseas, underpinned by its powerful SaaS Platform and extensive dataset.


To develop, manage and motivate the Customer Support and Verifications Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.


Role Accountabilities:

  • Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
  • Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
  • Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
  • Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
  • Accountable for the recruitment, induction and training of all new starters into the Customer Experience team.
  • To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
  • To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
  • To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
  • To work as part of the Customer Experience Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements


Knowledge, Skills, Experience and Qualifications:

  • More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
  • Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
  • Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
  • Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
  • Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
  • Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
  • Articulate with excellent verbal and written communication skills.
  • A self-starter that is highly organised and with a “can-do” attitude.
  • Demonstrable problem-solving ability and time management practices.