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Commercial Operations Manager
2 months ago
Network Rail is a leading transportation company that connects passengers and freight customers across the country, ensuring safe and efficient transportation. Our mission is to build a better railway for the future, and we're committed to delivering exceptional service to our customers.
We're dedicated to creating a diverse and inclusive organization that reflects the passengers we serve. Our goal is to provide a welcoming and inclusive work environment that encourages innovation and fresh thinking.
We're a Disability Confident Leader employer, and we're committed to adapting our processes to support people with disabilities in accessing, applying, and interviewing for roles.
Job SummaryThis is a part-time opportunity for 12 months, working a job share at a 50/50 split. The role involves supervising the train service management within the Wessex Integrated Control Centre to safely deliver the train plan, meeting the differing needs of rail industry customers and stakeholders.
The successful candidate will work closely with the Network Delivery Manager to create an engaged and motivated working environment, act as a role model to develop a culture that supports and encourages the development and improvement of Train Service Management.
Key Responsibilities- Coordinate Cross Boundary recovery arrangements and determine strategic deployment priorities to maintain an effective network.
- Manage the performance of the daily train plan, communicating with all operating locations and train operators to ensure early interventions are made to minimize overall customer disruption.
- Lead the implementation of the principles of service recovery to restore the network to right time running as soon as practicable.
- Excellent communications skills.
- Good operational experience.
- Able to influence others and work under pressure.
- A thorough understanding of train planning principles and timetable composition.
- Good geographical knowledge of applicable route and wider network.
- Previous experience of working within a safety-critical communications environment.
- Experience of working within a control environment.
- Knowledge of Network Rail and Train Operating Companies across the network and the key aspects of their business.
- Experience of railway industry operational rules and regulations.
- Knowledge of railway systems applicable to train service delivery.
- Have a good understanding of commercial issues and customer flows on train operating companies and neighboring routes.
