Customer Operations Manager
3 days ago
About Royal Mail Group
We are a leading logistics and postal services company, impacting people and businesses in over 71 million ways every day. Our mission is to connect companies and customers worldwide, and we're committed to making a positive difference in our communities.
The Role
We're seeking an experienced Operations Manager to lead our Delivery team, ensuring the smooth running of all deliveries. As a key member of our team, you'll be responsible for managing resources, planning, and specialist project activity to drive performance improvement. You'll work closely with our Trade Union partners to achieve our goals and coach your team to excel in their roles.
Key Responsibilities
- Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
- Manage resources and plan to ensure the smooth running of all deliveries.
- Partner with Trade Union to drive performance improvement and achieve our goals.
- Coach and develop your team to excel in their roles.
What We Offer
We offer a competitive package, including a 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and excellent parental leave policy. You'll also have access to our Cycle2work scheme, corporate discounts, and gym membership. As a leader in our team, you'll have opportunities for career growth and development, and the chance to make a real impact on our business.
About You
We're looking for someone who is flexible, can excel under pressure, and has excellent communication and leadership skills. You'll be able to motivate, coach, and collaborate with your team to achieve our goals. If you're passionate about logistics and customer service, and want to be part of a dynamic and forward-thinking team, we'd love to hear from you.
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