Senior Risk Analyst

4 days ago

Northampton UK, Northamptonshire, United Kingdom Nationwide Building Society Part time

Working in the Business Support area of Nationwide’s arrears management function, Collections & Recoveries, an exciting opportunity has arisen for an individual to progress their career within the Secured Strategy team on a permanent basis.


The role will focus on enhancing the team’s insight into the delinquent portfolios for all products that support the department’s vision to “Deliver best in class Collections and Recoveries performance through great customer service, via inspired people in a flexible and cost-efficient manner with the agility to adapt to changing business needs”.


At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.


For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.


If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.


What you’ll be doing

Recognised as a subject matter expert in your area, your work will be varied and demanding. Under the guidance of the Senior Strategy Manager (Secured), you will be responsible for:


Lead on the design, development and implementation of collections strategies, shaping new strategies whilst maintaining regulatory compliance. Develop continuous improvements in strategies and processes used across the department to generate further efficiencies in team delivery.


Leading the design and delivery of high quality, insightful and informative strategy reports/packs for senior committees across the society, that will enable understanding of performance and, drive and promote strategic decision making across relevant business areas.


Monitor the performance of the business and provide early warning of adverse risk trends including new and emerging risks.


You will carry out analysis and report your findings on performance in key activities in comparisons to industry peers. You will undertake a proactive role on a portfolio of complex and concurrent activities end to end and liaise with the relevant management teams and business stakeholders to broaden knowledge and understanding of the Collections & Recoveries landscape to provide an optimal solution to any risks and associated issues that arise.


You will also look to carry out root cause analysis to provide insight and feedback into future lending decisions, whilst proactively sharing knowledge and experience through coaching and development of other Strategy Analysts in the department.


Placing customers (internal and external) at the heart of decision making, ensuring that colleagues are customer focussed and committed to achieving the right outcomes for customers and for Nationwide.


You will also promote and represent the team in cross-business projects & meetings and be required to deputise for the Senior Strategy Managers across Secured and Unsecured


About you

  • Have experience maximising success through strategy development within a Collections environment.
  • A proven track record of working with data, showing a logical approach to problem solving in relation to both business and technical issues.
  • Good understanding of secured or unsecured finance products, Also have experience and knowledge of the relevant regulatory and legislative frameworks (MCOB, CONC).
  • Have experience of developing proposals and executing plans to challenging deadlines within a Collections and Recoveries environment.
  • Strong data analytical skills and experience in the use of SAS / SQL coding.
  • Excellent report writing and presentation skills with the ability to keep the complex simple
  • First class communication skills with the ability to engage and collaborate with others and the confidence to communicate at every level.
  • Ability to work at pace to a consistent high standard.
  • Have a detailed knowledge of working with mortgages


Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.


We know applying for jobs can sometimes feel like you’re sending an application into a black hole.


We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.


The extras you’ll get

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday pro rata


What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.


As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.


When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.


What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.


We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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