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Customer Support Specialist

3 months ago

Reading, Berkshire, United Kingdom Page Personnel Secretarial & Business Support Full time

Seeking a dedicated Customer Support Specialist for a technology-focused role within a thriving telecoms sector. The role demands a professional who is adept at providing exceptional customer service and handling multiple client queries effectively.

Client Details

This well-established organisation is a giant in the technology and telecoms industry, boasting a workforce of over 10,000 employees globally. Offering innovative solutions across various sectors, the company is renowned for its commitment to quality service and customer satisfaction.

Description

  • Provide top-notch customer service to clients in a timely manner.
  • Tackle and resolve customer issues via phone, email, and live chat.
  • Maintain customer service records and prepare reports on the same.
  • Collaborate with the customer service team to meet and exceed targets.
  • Develop and maintain strong relationships with customers.
  • Stay updated with the company's products and services.
  • Provide feedback on customer service issues to the management team.
  • Participate in customer service training and development programmes.

Profile

A successful Customer Support Specialist should have:

  • A solid educational background with a focus on customer service or a related field.
  • Exceptional communication and interpersonal skills.
  • Problem-solving abilities and a customer-centric approach.
  • Proficiency in using customer service software and tools.
  • A strong understanding of the technology and telecoms industry.

Job Offer

  • A competitive salary range of £25,000 to £30,000 per annum.
  • A supportive work culture that promotes professional growth.
  • The opportunity to work in the bustling city of Reading.
  • An attractive holiday leave package.

We encourage all qualified candidates to apply for this exciting opportunity in the technology and telecoms industry. This role offers a rewarding career in a global company where customer service excellence is at the forefront.