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Customer Success Account Manager

2 months ago

Reading UK, Berkshire, United Kingdom Ciphr Full time

We currently have a fantastic opportunity for a Customer Success Account Manager to join Ciphr.


Our Customer Success function strives to make the process of engaging with Ciphr’s products and services as easy and frictionless as possible for customers. Our objective is to work in partnership with our customers, proactively supporting them with their HR strategies.

Your role will be responsible for identifying additional revenue opportunities and driving customer growth, customer retention and advocacy for Ciphr’s product and services, as well as increasing Ciphr’s exposure and penetration in the marketplace.


Does this sound like you? Take a look below at what we can offer you when you join.


Location:


This role is primarily remote with occasional travel to the office for team meetings and customer visits. We require flexibility with regards to adhoc travel both to our Reading office and to customer sites.


On a day-to-day basis of a Customer Success Account Manager, this is what you can expect:


  • Nurture and develop the relationship with customers to create customer advocacy of Ciphr’s products and services
  • Have proactive engagement with our customers to demonstrate, and ensure they experience the value of our products, services and expertise
  • Be a partner to our customer, to anticipate and recognise change within a customer’s business, identifying upsell opportunities to generate additional revenue
  • Manage the end to end sales process of any opportunities identified, ensuring expectations are managed proactively through timely and effective communication
  • Build deep and strategic relationships across multiple departments and stakeholder contacts to increase exposure, identify opportunities and grow the customers account
  • Be a subject matter expert in our products and services, ensuring knowledge is kept up to as these evolve.


If you join us, you will see that we provide fantastic benefits and support. Some of our perks include:


  • 30 days annual leave, plus bank holidays
  • Family National Trust Membership
  • Birthday day off
  • Religious holiday swap
  • Family forming support - e.g., time off for family forming appointments or to support your partner
  • Enhanced maternity and paternity leave
  • Cycle to work scheme
  • Pension
  • Health cash plan
  • Life assurance
  • Technology/home improvements Loans
  • Perks at Work – access to exclusive discounts, cinema tickets, etc.
  • Regular training
  • £1,500 employee referral scheme
  • Medical Cover and Dental cover (after 6 months’ service)
  • Income Protection insurance (after 12 months’ service)
  • Free mortgage advice


If you have the following skills, you may be a perfect fit:


  • Strong negotiation skills
  • Good at building relationships
  • An influencing ability
  • A high level of inter-personal skills
  • The ability to build strategic relationships at the highest levels
  • Confidence and be action orientated
  • Exhibit a proactive work ethic
  • Provide effective communication to all stakeholders in the business
  • Actively share knowledge with others
  • Work collaboratively with other colleagues, but capable of working independently
  • Maintain positive outlook under pressure
  • Have a passion for improvement and embraces change


About Ciphr:


Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions.

Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.

Ciphr is all about people. Our values are trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us