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Operations Associate, EMEA

3 months ago

London, UK, United Kingdom Aquent Full time

Our mission is to deliver excellent ecommerce experiences for our customers and maximize first party hardware device and service sales. As an Operations Associate you will play a pivotal role in the development and smooth running of the e-commerce business operations as they scale in-region. Our team manages all sites across EMEA and is responsible for driving an optimal customer experience and revenue across the breadth of our device and services portfolio. You'll be deeply involved in exciting product launches, strategy, promotional planning and forecasting. You will be expected to provide operational support to the Trading Team whilst helping improve the customer experience at every step.


JOB RESPONSIBILITIES:

  • Provide operational support for our store across EMEA, including locking-in a wide variety of promotions and ensuring timely and accurate implementation. (Promo planning & execution)
  • Continuously monitor and enhance the customer experience with a focus on expanding on-site capabilities, delivery options and elevate customer support. (CX)
  • Provide trading and commercial managers with up-to-date pricing, promo trends and competitor activity to identify opportunities for innovation and revenue growth. (Pricing & market monitoring)
  • Conduct pre and post analysis of promotions, features and key campaigns to measure effectiveness, ROI and identify areas of improvement. With a focus on key NPI and launch moments. (Analysis and promo evaluation)
  • Serve as a day-to-day primary point of contact for trading operations, fostering strong relationships both internally and externally and applying a sales-oriented mindset to drive commercial success.


MINIMUM QUALIFICATIONS:

  • Bachelor's degree or equivalent practical experience
  • Sales / trading experience in an e-commerce environment
  • Experience with the retail and online sector and ecosystem
  • Strong analytical skills and the ability to interpret data to inform decision-making
  • Highly organized individual with capacity to work independently and meet deadlines


PREFERRED QUALIFICATIONS

  • Operational experience within a fast-paced online sales environment
  • Ability to manage ambiguity, solve complex problems and scale effectively across a large organization with excellent communication and presentation skills
  • Demonstrated strategic and analytical sales approach with a focus on building relationships with partners
  • Experience working within European markets with established regional retail knowledge
  • Passion for our products and services and curiosity for consumer electronics landscape

There is a deadline for this role - shortlisted candidates will be contacted by by Tuesday June 25th.


Due to the high volume of applicants, we will only come back to successful candidates. If you do not received a response, please assume that you have not been selected for progression to the next stage of the hiring process.