Key Account Executive

4 weeks ago

Coventry UK, West Midlands, United Kingdom Leasys Full time

Primary purpose of the role:

The primary purpose of this role will be to manage all Key Account customer contact and enquiries throughout the duration of the contract, whilst delivering a professional high standard of customer service.


To be a dedicated point of contact for a select group of customers, defined by management, and act in conjunction with the National Key Account Managers to provide support, resolve issues, difficulties or problems experienced and providing reporting as requested.


The job holder will be expected to use their initiative in identifying robust solutions for customer requirements and to identify renewal opportunities to enhance Leasys revenue.


All duties performed respecting Leasys service level objectives whilst maintaining quality standards and customer expectations.


Principal Accountabilities:

  • Provision of a dedicated ‘one stop’ service to Key Account customers, identifying their fleet needs and acting to ensure they are satisfied, consistent with department quality standards and procedures.
  • Rescheduling, extensions and non - financial amendments of agreements.
  • Provision, generation, and amalgamation of all the Key Account customers reporting requirements.
  • Responding to complex or difficult fleet customer queries, liaising with the manufacturers, dealers, or service suppliers as appropriate, producing tailored written responses, and ensuring all customers concerns/requests are followed through to resolution.
  • Maintain and develop up-to-date comprehensive product, system, and process knowledge to act as a centre of expertise on contract hire to provide an increasingly effective service to customers.
  • Identify and analyse opportunities to improve processes, products and/or systems, providing recommendations and evidence to support proposed implementation.
  • Monitoring and completion of daily workflows within service level parameters.
  • Manage the end of contract process to ensure prompt return of all vehicles and pro-actively identify opportunities for renewals where appropriate.
  • Process the recharging of all fines to Key Account customers and the re-charging of VE103’s (foreign use certificates) and transfers of cherished number plates.
  • Receive and action any queries from the external agency(s), investigate and resolve any customer issues relating to RFL / Fines / V5 management and to handle any customer disputes that could arise from process failures.
  • Complete ad-hoc Key Account reconciliations
  • Action monthly fleet reports using BI report.
  • Involvement in regular client meetings and working alongside Leasys National Key Account Managers in retaining existing customers and assisting in securing new customers.
  • Those tasks and actions as deemed necessary by Management to retain and develop the business relationship with Key Account customers.
  • Implementation of goodwill policy as determined by management.
  • Drive the NPS survey by recommending customers when liaising via email to enable positive promoter feedback.
  • Understand and maintain awareness of compliance and ensure that our regulatory obligations are met by following the procedures in place.
  • Act on customer feedback by identifying opportunities to improve the overall customer experience.
  • Where appropriate identify inadequacies in systems, processes, and internal controls, by providing solutions and recommendations to the Head of Customer Support aimed at improving both customer service and departmental performance.
  • Undertake regular training to maintain awareness of compliance with various statutory and regulatory requirements, FCA requirements, FOS rules and regulations, Treating Customers Fairly, disclosure of confidential information, money laundering and liaison with various regulatory bodies.
  • In the absence of team colleagues, provide a seamless customer experience for all customers.
  • Undertake ad-hoc duties as required by the Leasys Customer Support Manager or Head of Customer Support


Performance Measures:

This role is within a busy customer care team where deadlines are largely determined by the workflow and departmental targets.

Processes and precedents will be in place to assist the individual for the majority of the tasks they will complete, and management will be available on a daily basis to assist in resolving escalated issues.


To achieve SLA measures whilst providing the best possible Customer service:

80% of all enquiries to be answered within 3 working days.

No vehicles to be returned later than 45 days after end of contract, exceptions for vehicles under repair where delays may be experienced.


To achieve the NPS objective which has been set as the highest in Europe and review all customer feedback to enhance processes/procedures to enable a first-class service.


The jobholder will be responsible for deciding and implementing the most appropriate course of action to meet customer needs and to recognise where no precedent is set, and management escalation is required. The jobholder will be responsible for minimising write offs, to ensure maximum financial benefit to Leasys.


Ability and Skills Profile:


  • Excellent communication skills required – ability to communicate both verbally and in writing.
  • Strong numeric and analytical skills with meticulous attention to detail
  • Effective communication skills: ability to liaise and communicate with external customers, suppliers, and internal departments at all levels.
  • Ability to prioritise and multi-task.
  • Ability to use own initiative.
  • Able to work to deadlines.
  • Ability to work well in a team environment.


Knowledge, Experience and Qualifications:

  • GCSE/AS/A level or equivalent in Maths and English
  • Foreign language skills: not required for this role.
  • Experience in Customer Services essential
  • Knowledge and experience of administering leasing products.
  • Knowledge of Contract Hire and Leasing industry.
  • Maintain and develop up-to-date comprehensive product, system, and process knowledge to act as a centre of expertise on contract hire to provide an effective service to the Key Account customers.


The demands from large Fleet customers and the urgency of the needs from the Sales team will create a challenging working environment. In addition, the job holder will be required to ensure that all actions adhere to internal policies and external regulation and will need a thorough knowledge of contract hire and leasing related services, awareness, and knowledge of vehicle products, and of the relevant current FCA and FOS rules and regulations.


IT Skills Profile:

Excel and pivot table experience

  • Key Account Manager

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom MacGregor Black Full time

    Key Account ManagerAre you an ambitious Key Account Manager with a flair for the Prestige & Premium spirits market?Do you thrive on driving brand visibility and engagement in Birmingham's On Trade venues?Is your passion matched by a solid track record in strategic sales execution and relationship building within the drinks industry?MacGregor Black are...

  • Key Account Manager

    3 weeks ago

    Birmingham, UK, West Midlands, United Kingdom MacGregor Black Full time

    Key Account ManagerAre you an ambitious Key Account Manager with a flair for the Prestige & Premium spirits market?Do you thrive on driving brand visibility and engagement in Birmingham's On Trade venues?Is your passion matched by a solid track record in strategic sales execution and relationship building within the drinks industry?MacGregor Black are...

  • Key Account Manager

    1 week ago

    Birmingham, UK, West Midlands, United Kingdom MacGregor Black Full time

    Key Account Manager (Midlands)Are you an energetic, enthusiastic and driven Sales professional?Experienced and passionate about the spirits industry?Relentless with an ability to recognise and execute new opportunities?MacGregor Black is currently partnering with a Premium Spirits brand, on the search a Key Account Manager. This is a permanent Field based...

  • Key Account Manager

    3 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Principle Full time

    Key Account Manager | On Trade | Midlands & M62Principle are working with a Global Spirits business to recruit an experienced Key Account Manager to join the team in the Midlands region. We're on the lookout for a vibrant Key Account Manager to add some extra fizz to the Commercial Team.Why Take the Leap with Us:Represent cutting-edge brands.Collaborate...

  • Key Account Executive

    1 week ago

    Wiltshire, UK, South West England, United Kingdom IMSM Full time

    Role: Key Account Executive – supporting our North America market Location: Malmesbury (hybrid) Hours: 35 per week Contract: Full-time, permanent IMSM are seeking a Key Account Executive for their North America region. About the job:Are you an experienced account manager or have experience in customer success/support looking for the next step in your...

  • Divisional Financial Director

    4 weeks ago

    Coventry, UK, West Midlands, United Kingdom SF Executive Full time

    SF Executive are partnered on a retained basis with a listed business based in Warwickshire who are seeking a Divisional Finance Director. The Division Finance Director (geographical division) will report to the Divisional Managing Director and be a key part of the Divisional Senior Management Team. The role will also have a functional reporting line to the...

  • Divisional Financial Director

    3 weeks ago

    Coventry, UK, West Midlands, United Kingdom SF Executive Full time

    SF Executive are partnered on a retained basis with a listed business based in Warwickshire who are seeking a Divisional Finance Director. The Division Finance Director (geographical division) will report to the Divisional Managing Director and be a key part of the Divisional Senior Management Team. The role will also have a functional reporting line to the...

  • Account Executive

    5 days ago

    Birmingham, UK, West Midlands, United Kingdom The Growth Consultants Full time

    The Role Are you a consultative sales professional who understands the Public Sector?We are looking for an Account Executive with a passion for selling into the Public Sector. The Account Executive role will focus on strategic business development within the Public Sector, building strong relationships with Local Authorities and enhancing their...

  • Account Executive

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Lunar Agency Full time

    Immediate startA snapshot of the roleOur Account Executives are organisational heroes. With great project management skills and a keen eye for detail, they work closely with the rest of the account management team to ensure projects are delivered on time, to budget, and to the highest standards. By providing the highest level of support and efficiency to the...

  • Sales Executive

    2 hours ago

    Coventry, UK, West Midlands, United Kingdom Disrupt Talent Full time

    Job Title: Sales Executive - Exhibition SalesMon - Fri - Office based in CoventrySalary - £30,000 per annum plus 10% bonusOur client is a super exciting exhibition company based in Coventry and they are looking for an ambitious sales executive to join the team. You must be happy to pick up the phone and introduce yourself to potential leads.Job Role;Sales...

  • Key Account Manager

    3 weeks ago

    Birmingham, UK, West Midlands, United Kingdom ⭕️ Nimbus® Full time

    Nimbus® is an award-winning PropTech software & data business with a market-leading platform, Nimbus®.It supports various property people, from those at some of the nation’s largest and best-known companies to much smaller companies. Ultimately, we love helping our customers achieve what they set to.We strive to improve and delight our customers and keep...

  • Marketing Account Executive

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About the CompanyThis multi award winning and highly regarded full service agency is one of our favourites. From their awesome offices through to their fantastic culture and quite frankly EPIC client portfolio...there's a lot to like about them!!They are continually smashing the creative ball out of the park and they're off to a flying start in...

  • Marketing Account Executive

    3 weeks ago

    Birmingham, UK, West Midlands, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About the CompanyThis multi award winning and highly regarded full service agency is one of our favourites. From their awesome offices through to their fantastic culture and quite frankly EPIC client portfolio...there's a lot to like about them!!They are continually smashing the creative ball out of the park and they're off to a flying start in...

  • Executive Assistant

    4 weeks ago

    Coventry, UK, West Midlands, United Kingdom Gleeson Recruitment Group Full time

    GRG are pleased to be working with a reputable brand who is seeking an experienced Executive Assistant to support their passionate CEO.This role will require on-site working minimum of 3 days per week, and flexibility to be on-site as business requires.Overview of the role:Provide executive assistance to the CEO, including email delegation, appointment...

  • Executive Assistant

    3 weeks ago

    Coventry, UK, West Midlands, United Kingdom Gleeson Recruitment Group Full time

    GRG are pleased to be working with a reputable brand who is seeking an experienced Executive Assistant to support their passionate CEO.This role will require on-site working minimum of 3 days per week, and flexibility to be on-site as business requires.Overview of the role:Provide executive assistance to the CEO, including email delegation, appointment...

  • Contract Adjustment Executive

    4 weeks ago

    Coventry, UK, West Midlands, United Kingdom Leasys Full time

    ROLE SUMMARY:Providing a best-in-class customer experience and service through meeting agreed objectives with clear processes’ whilst at all times adding additional value to the customer.The contract adjustment executive will look after all extension/reschedule enquiries from customers, the Sales team, or during the end of contract process where new...

  • Contract Adjustment Executive

    3 weeks ago

    Coventry, UK, West Midlands, United Kingdom Leasys Full time

    ROLE SUMMARY:Providing a best-in-class customer experience and service through meeting agreed objectives with clear processes’ whilst at all times adding additional value to the customer.The contract adjustment executive will look after all extension/reschedule enquiries from customers, the Sales team, or during the end of contract process where new...

  • Digital Media Account Executive

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About the CompanyAn outstanding Birmingham based integrated agency with a passion for developing exceptional brands are looking for a Digital Media Account Executive to join their growing digital client services team.DescriptionWorking as part of this highly skilled digital media team and alongside the wider digital, PR & Social teams, you'll be...

  • Digital Media Account Executive

    3 weeks ago

    Birmingham, UK, West Midlands, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About the CompanyAn outstanding Birmingham based integrated agency with a passion for developing exceptional brands are looking for a Digital Media Account Executive to join their growing digital client services team.DescriptionWorking as part of this highly skilled digital media team and alongside the wider digital, PR & Social teams, you'll be...

  • Sales Director

    4 weeks ago

    Coventry, UK, West Midlands, United Kingdom SF Executive Full time

    The OrganisationOur client is an exciting, fast-growing Midlands-based business in the Logistics / Transport space. With an exceptional service level and unique offering to their impressive portfolio of blue chip clients, they are well positioned for their next phase of growth. As they continue on this impressive growth arc, they are looking to recruit a...