Business Operations Lead

Business Operations Lead

About NTT DATA Business Solutions:

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.

Job Summary:

The position of Business Operations Lead within NDBS (UK) will perform a number of functions aligned to reporting and maintaining the accuracy and integrity of the Managed Services Budget and Forecast in addition to consulting operations activities including intercompany resource management responsibilities.

Duties/Responsibilities:

Managed Services Operations Support

• Manage the maintenance of data within the it.Forecast (SAP SAC) system to ensure accuracy for master data and transactional data within the system for Managed Services
• Liaise closely with the Finance Team to ensure invoicing is accurate and aligns to the budget/forecast, including the wider inter-company agreements for work managed by the Global Delivery Centres
• Support the month-end closing review of invoicing vs forecasting and resolve outstanding queries and aligning the forecast to any prior period adjustments and budget updates
• Provide key updates and analysis to the monthly Exec Reporting pack in-line with the month-end reporting timetable
• Work with SDMs, PMs and Account Execs to ensure forecast accuracy of revenue profiles, including reporting for variance analysis post month-end closing
• Provide a point of contact for requests relating to forecasting, seeking advice from Business Operations and Finance colleagues where appropriate, to resolve queries
• Provide regular reporting for analysis of forecasting vs actual and tracking for changes to Sales Opportunities, Prior period adjustments and KPIs
• Provide reporting to support the SDMs and Account Execs with tracking, management and usage of customer pre-paid balances, including the ‘overrun’ calculation and invoicing process
• Identification and implementation of improvements to introduce efficiency and accuracy to the Forecasting Management Process
• Develop and foster relationships with all internal stakeholders up to and including VP-level

Consulting Operations Support

In addition to Managed Services operational activities, the role will also include providing additional bandwidth and support to the Consulting side of the UK Business Operations team with general operational activities including resource management, forecasting, management and financial reporting. Training will be provided on relevant local (e.g. it.Forecast SAC solution) and global resourcing systems (e.g. RAMP) required to support these activities.

The role will also provide the opportunity to take the lead with our intercompany resource management function, collaborating closely with resource management colleagues across NDBS globally, both to help fill roles/skillsets on UK projects whilst also proactively looking to position UK resources on interco and Global projects to utilize any bench capacity and develop as a strong channel for UK revenue growth.

The role will involve coordinating and supporting all interco resource management activities, from creating role requests in RAMP and monitoring resource fulfilment through to managing the related intercompany contracts.

Required Skills/Abilities:

Strong interpersonal and soft skills, able to quickly develop relationships with all stakeholders; within NTT DATA locally and globally, suppliers and partners to become a trusted advisor within the business.

Demonstrates gravitas and personal integrity, is able to overcome unforeseen situations and keeps business objectives in mind. Drives results, effects, convinces and inspires by his/her personality, behaviour and communication style.

Makes pragmatic, solid and reliable decisions in a timely manner in pressurised environments.

Has a thirst for learning and actively shares and transfers own expertise and operational knowledge in a structured manner in the support of colleagues to drive performance in line with business goals and objectives.

Personal Profile/Experience:

The successful candidate(s) will be able to demonstrate that they have strong experience in a Business Operational role or supporting function.

You’ll have a good understanding of business accounting principles, financial forecasting, and reporting. You’ll also need to be a self-starter who is process orientated with a good background in data analysis and reporting.

Confidence in verbal and written communication, including providing analysis and guidance to less experience users, is key to this role with a wide range of stakeholders up to VP-level. You’ll bring ideas, energy and enthusiasm to a growing team and business

Benefits:

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.

We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.