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Customer Support Executive

2 months ago

Bristol UK, South West England, United Kingdom Bunch Full time

Do you want to work for a tech enabled scale-up that is helping thousands of people simplify their bills? How about one that is investing heavily in its people? If you're passionate about delivering exceptional customer service, thrive in a collaborative team environment and are eager for a new challenge, then maybe you should think about joining Bunch.


The Role:

We want a passionate, innovative, and engaging Customer Support Executive to be the first point of contact for our amazing customers. You’ll be managing the relationships with them every day, striving to always deliver excellent service.


Customer Support Executives are pivotal within the business, ensuring our members' needs are met in a timely and friendly manner. We aim to make paying bills a walk in the park and you will be instrumental in removing any stress from this process.


We’re a growing business with lots of exciting plans for the future; you’ll have plenty of opportunity to develop and evolve with the company. You’ll have a fantastic manager on hand to support you when you need but you’ll be given the opportunity to use your problem-solving skills and own your workload.


Your responsibilities will include:

  1. Be the primary contact for customers, ensuring exceptional service delivery, via email, calls and live chats.
  2. Provide timely and friendly assistance to meet member needs, simplifying bill payments using Intercom as our main operating system with AI capabilities.
  3. Innovate and engage with customers to address inquiries and concerns.
  4. Maintain impeccable organisation and attention to detail.
  5. Adapt to a fast-paced and agile environment and embrace challenges for personal growth.
  6. Continuously improve customer support processes to enhance service delivery.
  7. Working to KPI targets and SLA’s to support the performance of the company.
  8. Collaborate effectively in a supportive team environment.


Who you are:

You’re a customer support specialist and you love being the face of your business. Your personal experience of poor customer service drives you to deliver exceptional customer service every day. Your passion for customers is always at the forefront of what you do.


Working in a collaborative team is something you need. Working in a silo just isn’t for you. The monotony of your current role is making you feel a bit bored and you want to get into a fast paced environment that challenges you every day.


Having an eye for detail and being impeccably organised is your bread and butter. You love having the freedom to complete your job as you see fit and you’re seeking a bit more autonomy to do what you do best.


What We Offer:

  • A salary of £27,350
  • Enjoy 25 days of holiday plus an extra day off for your birthday
  • Celebrate our collective success with quarterly social events that foster team unity
  • Access the Vitality Health package to prioritise your well-being
  • Enhanced Maternity, Adoption, and Paternity Pay - we understand the importance of family, and we're committed to supporting you
  • Enhanced sick pay with two weeks paid leave
  • Opportunity to develop and evolve
  • Cycle to Work Scheme - enjoy the perks of a healthier commute and save on your journey
  • A stocked kitchen with breakfast cereals and pastries, a stash of snacks and the essentials for making a quick and easy sandwich
  • Breakout block for 3 hours per month for learning a new skill, catching up on life admin or taking some 'me' time
  • Dog-friendly office.
  • A great culture.


Working arrangement:

  • Our office hours are 8:30am-5pm, Mon-Fri
  • Our office is based in Stokes Croft, Bristol
  • After an initial 6-month period working on-site, hybrid working is available


About Us:

We are an energetic, fun, and hard-working team led by our CEO Elliott who champions collaboration, innovation and high performance. With exciting growth on the horizon, we invite you to be an integral part of our journey.


If you're ready to embark on a career that combines professional growth with a vibrant work culture, hit that apply button and join us on this exciting adventure


If you require reasonable adjustments for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.