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National Account Manager

3 months ago

London, UK, United Kingdom Lily's Kitchen Part time

Love to work at Lily’s Kitchen?


What we’re after: - National Account Manager – eCom Pure Play pan-EU


Reporting Line: - 3P eCom Sales Controller


Lily’s Headquarters: - Goodge Street, Fitzrovia (with hybrid working between the office and working from home)



Equality and Inclusiveness at Lily’s Kitchen: -


At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).


We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.


In your application, please feel free to note which pronouns you use.



Location: -


This is a hybrid role, with a mix between working approximately 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.



Your place at the Lily’s Kitchen Table: -



How will I make a difference?


You will: -

  • ownership of delivering the P&L and operating budget for your accounts. Exceed targets on Net sales and trade spend, and provide clarity to the eCom Sales Controller on an on-going basis as to performance vs expectations.
  • direct ownership of the UK and pan-EU business development for Zooplus, Ocado, and Pet Pure Players.
  • and develop strong relationships externally and within the Nestle Purina network, leading to Lily’s Kitchen executing audacious plans that other brands haven’t even thought of let alone been allowed to execute
  • ‘the expert’ on your customers, understanding market dynamics, strategies and priorities and feeding your knowledge into the wider team internally.
  • win-win plans for your customer in collaboration with the eCom Sales Controller, ensuring stretching targets are set with clear rationales as to growth levers and execution plans.
  • forecast demand and investment for your customer alongside managing, tracking and reporting agreed KPI’s, through collaborative ways of working with the supply chain and finance teams. Deliver planned sales in line with the monthly forecast.
  • the development and implementation of annual JBP agreements, working with multifunctional stakeholders internally to agree best plans and negotiating externally
  • opportunities exist, you will work with the NPD team to develop new product offerings that are perfectly suited to the needs of your channel.
  • will also work closely with our in-house D2C eCommerce channel, sharing learnings and experience, and aligning promotional plans to ensure that all channels succeed.
  • Live our values and become the face of Lily’s Kitchen. You are the brand ambassador for Lily’s Kitchen, whether that be in the market, at client meetings, client events and trade shows.
  • into consideration our social and environmental goals within every aspect of the role be that transparency on our ethical policies and procedures with stakeholders, focus on recyclability and packaging and reducing our carbon impact




How will I contribute to the team?

  • Passion for the Pet Industry and National Account Management, in a branded environment - online retailer
  • Ideally will have experience of building Joint Business Plans (JBPs) with national accounts and a good understanding of commercial finance, however we are also open to individuals from a field/BD sales background
  • A natural at stakeholder management at all levels, with the ability to build trust authentically and communicate effectively
  • History of delivery in cross functional teams (Marketing, Supply Chain, R&D)
  • Negotiation skills and the ability to influence others through your flexible style
  • A numbers person with strong attention to detail
  • You’ll need a strong ability to multitask in an entrepreneurial environment and the drive to make things happen
  • Ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow.
  • Appetite for a challenge, with a hard working, tenacious attitude, ability to prioritize and the passion, drive and desire to win
  • It goes without saying, you should have a real passion for pets




The Team


Our Perks


At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:


  • at work; what better way to put a smile on your face
  • Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
  • for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
  • healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and a electric car salary sacrifice scheme).
  • our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
  • more …



Lily’s Kitchen Story

At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world.

Lily’s Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily’s Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets.

Lily’s Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily’s Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes.

We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide.


Our Vision.

We’re all about warming hearts, feeding souls and enriching lives, for both our customers and employees.

Our Values.

We recruit to our values at Lily’s Kitchen: Respectful. Dedicated. Audacious. Passionate. Responsible.

Our People.

We seek out and develop talented people who love to succeed and make a positive difference in everything they do.