Assistant Store Manager

1 month ago

London, UK, United Kingdom Leica Camera Ltd Full time

About the role

The Assistant Store Manager contributes to the success and growth of Leica Store Mayfair. They will assist and support the Store Manager in the day-to-day running and operations of the store and act as a role model for Sales Associates.


Key accountabilities


Sales and Service


  • Lead by example, acting as a role model to encourage a culture of sales and service excellence in the team, and recognise and celebrate exceptional service
  • Use occasions of lesser service as coaching and development opportunities
  • Achieve targets by maximising sales opportunities and encouraging and inspiring team to increase sales
  • Ensure sales targets and KPIs are key focus for the team by supporting the Store Manager in communicating and monitoring individual and team achievements against targets
  • Engage, develop and maintain key relationships with the customers and motivate sales associates to build and maintain their own client lists


Stock control, systems and security


  • With the Store Manager, evaluate stock levels, ensuring they do not drop below minimum required quantities, liaising with Sales Desk team to place orders so that sales opportunities are not missed
  • Ensure all cash, SAP and other systems procedures are adhered to and properly executed by all team
  • Ensure daily till reconciliation and swift communication with finance team for reporting and to address any possible queries
  • Ensure all staff maintain stockroom standard and ensure inventory and security procedures are followed to prevent loss and theft
  • Support the Store Manager by understanding and properly executing all systems, POS procedures and departmental operating procedures


Store operations


  • Support the Store Manager with various management functions e.g., supervising the Store, producing rotas, tracking footfall, dealing with customer complaints, absence management and training sessions and ensuring daily tasks are assigned and completed
  • Continuously monitor Store standards to ensure immaculate presentation and merchandising, correct signage, adherence to appearance policy, addressing as necessary


Brand Ambassador


  • Develop product knowledge, knowledge of competitors and market trends to suggest ways the Store might improve the experience
  • Be an ambassador for the Leica brand in appearance, attendance and timekeeping and in behaviour, demonstrating flexibility, willingness and enthusiasm at all times
  • Exhibit passion and enthusiasm in all aspects of the role and communicates positively about the brand at all times


Key Skills


  • Previous Assistant Store Manager or similar experience required
  • Extensive knowledge of SAP preferred
  • Exceptional customer service
  • Extensive retail and sales experience
  • Excellent communication and organisation skills
  • A strong team player who can support and lead by example
  • Knowledge of photography


Benefits:


  • Competitive salary and opportunity to earn sales-based commission
  • Private Medical Insurance
  • Generous staff discount
  • 25 days annual leave plus Bank Holidays and an extra day off at Christmas
  • 2 days Volunteering Day per year
  • Cycle to Work Scheme
  • Pension
  • Access to Employee Assistance Programme
  • Socials including Summer and Christmas Parties
  • Training & Development


Equal Opportunities Employer


Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.

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