Store Manager

1 week ago

London UK, UK, United Kingdom Strathberry Full time

About Strathberry

Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.


The brand is stocked in over 33 retailers worldwide, with flagship stores in London and Edinburgh. With new investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.


The Role

Working at our flagship store in London, you will hold a key role within our fast-growing business, managing and leading the operations. You will act as an ambassador for the brand, ensuring all customers receive the best experience.


Contract Type: Full-time, permanent, 5 shifts a week on a rotating shift pattern, equating to 40 hours over a 7-day week.


Salary: Competitive, depending on experience.


Responsibilities will include, but are not limited to:

  • Be the main point of contact for the London store across external and internal stakeholders including Marketing, Finance, FR & Merchandising.
  • Ability to manage time and resource.
  • Independent management of additional projects and administrative duties.
  • Lead through excellence by promoting a positive, engaging culture, providing clear direction, support and guidance.
  • To ensure an excellent level of customer service.
  • Proactively identifying underperformance and implementing corrective measures for improvement.
  • To recruit, train and ensure the seamless integration of the new employees.
  • To plan, organise, prioritise and distribute tasks, optimising resources and minimising costs.
  • Complete store administration and ensure compliance with policies and procedures including H&S alongside preparing rotas and monthly payroll reports.
  • Maintain outstanding store condition and visual merchandising standards.
  • Conduct personnel performance appraisals to assess training needs and build career paths.
  • Deal with all issues that arise from staff or customers (complaints, grievances, etc.).
  • Helping coordinate other retail activity and considering events that could be held in store.
  • Close control of stock management and POS system.
  • Additional Store Manager duties as needed.


About you:

You will be able to demonstrate:

  • Retail management experience within luxury flagship or multiple sites preferred, with a minimum of 3 years in fashion or luxury retail management.
  • Experience in driving KPI’s, staff planning and inventory management.
  • Exceptional leadership skills and confidence to effectively communicate the brand story.
  • Organised, able to multitask, prioritise and delegate tasks.
  • Professional with the ability to act confidentially at all times.
  • A good level of numeracy and the ability to produce and maintain accurate records.


Come work with us and enjoy the following benefits:

  • 31 days annual leave, plus 1 fixed bank holiday
  • Sales commission
  • Never work on your birthday Additional day holiday on your birthday
  • Employer pension scheme
  • Employee Assistance Programme
  • Staff allocation of Strathberry products

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