Head Housekeeper

1 month ago

Central London, London, United Kingdom Sheraton Grand London Park Lane Full time

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Your new career at Sheraton Grand London Park Lane

Located in the heart of Mayfair, the Sheraton Grand London Park Lane hotel offers a prime destination in Central London.

Since our opening during the glamour of the 1920s, the Sheraton Grand London Park Lane remains a true expression of Mayfair grandeur. Our celebrated art deco address boasts views of Green Park with connections to London historic landmarks. We welcome guests through engaging experiences and thoughtful service.

Join our amazing and diverse team and grow your management career with Marriott International, the world's largest and most celebrated hospitality brand.

Rewards for work. Benefits for your lifestyle

  • Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
  • World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
  • Work alongside some amazing talent - award winning, experienced hospitality professionals
  • Discounted room nights & food and beverage - because your well-being means so much
  • Complimentary laundry, free meals on duty
  • Access to fabulous and flexible benefits to help you in and out of work

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

* High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

* Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

* Inspects guestrooms on a daily basis.

* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

* Inventories stock to verify adequate supplies.

* Supports and supervises an effective inspection program for all guestrooms and public space.

* Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

* Verifies all employees have proper supplies, equipment and uniforms.

* Communicates areas that need attention to staff and follows up to verify understanding.

* Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.

* Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

* Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

* Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.

* Schedules employees to business demands and for tracks employee time and attendance.

* Verifies employees understand expectations and parameters.

* Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

* Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

* Observes service behaviors of employees and provides feedback to individuals.

* Verifies employee recognition is taking place on all shifts.

* Participates in an on-going employee recognition program.

* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

* Participates in employee progressive discipline procedures.

* Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

* Sets a positive example for guest relations.

* Understands the brand's service culture.

* Participates in the development and implementation of corrective action plans to improve guest satisfaction.

* Empowers employees to provide excellent customer service.

* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

* Responds to and handles guest problems and complaints.

* Strives to improve service performance.



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


AMRT1_UKCT

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