Housekeeping Department Head
3 days ago
Job Title: Housekeeping Department Head
Estimated Salary:£38,000 - £52,000 per annum
About Us: We are a leading hospitality company dedicated to delivering exceptional customer experiences and maintaining high standards of cleanliness in our properties.
Job Description:
We are seeking an experienced Housekeeping Department Head to oversee the cleanliness and maintenance of our hotel rooms and public areas. As the head of housekeeping operations, you will be responsible for allocating daily cleaning duties, issuing keys, and ensuring that company procedures are followed.
You will also undertake daily audits and spot checks to ensure that rooms and communal areas meet high standards of cleanliness and company brand standards. In addition, you will report maintenance faults to the line manager and follow up to ensure that they are rectified.
Key Responsibilities:
- Allocate daily cleaning duties and issue keys to housekeeping staff
- Undertake daily audits and spot checks to ensure high standards of cleanliness
- Report maintenance faults to the line manager and follow up to ensure they are rectified
- Ensure lost property is registered effectively and safely in the system
- Build strong relationships with front-of-house operational teams to update them on information or issues
Requirements:
To be successful in this role, you will need:
- Previous experience as a Housekeeping Supervisor in a hotel
- A confident personality with the ability to build rapport quickly with internal and external customers
- Excellent attention to detail and accuracy to manage time and the team effectively
- Strong leadership and communication skills to coach and motivate the team
- A positive can-do attitude and ability to work independently and as part of a team
Benefits:
- 28 days' holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers
- Early Pay
- Employee Assistance Programme
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships
- £1,000 for your chosen course for development once you complete our Buddy programme
- Access to Supported Study Scheme
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
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