Head of Rooms Department

1 month ago


London, Greater London, United Kingdom Hyatt Corporation Full time

Head of Rooms Department

As a Head of Rooms Department, you will oversee the Rooms experience, ensuring a seamless guest experience by working with the Department Heads of Front Office, Housekeeping, and Concierge. You will implement brand standards and ensure colleagues deliver the brand promise, consistently providing exceptional service to our guests.

Key Responsibilities:

  • Develop managers and supervisors through training, coaching, and mentoring
  • Strategically analyze business performance to facilitate forecasting
  • Maximize revenue and manage costs in collaboration with Department Heads
  • Stay updated with industry trends and innovate to enhance guest experience and operational efficiency

About Hyatt

At Hyatt, we value Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. We are a global team with 1150 hotels in over 70 countries, recognized as a Great Place to Work Company. We are passionate about diversity, equity, and inclusion, creating a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

What We Offer:

  • 12 complimentary nights a year at Hyatt Hotels worldwide
  • Discounted hotel stays for you, your family, and friends
  • Free meals on duty and 50% discount on food and beverages as a guest
  • Headspace membership and Employee Assistance Programme
  • Continuous learning and development opportunities

Join a Team That Cares:

At Hyatt, we believe hospitality is more than a job – it's a career for people who care. We are making travel more human, connected, and sustainable. Everyone's role matters, and opportunities are yours to shape. Your individuality is celebrated, and our shared belief is that hospitality is a career for people who care.


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