Current jobs related to Technical Services Manager - UK, UK - Redfaire

  • Technical Services Manager

    2 weeks ago

    UK, UK, United Kingdom Greenwood & Partners Recruitment Ltd Full time

    We are currently recruiting on behalf of a growing property consultancy who are looking to add a Technical Services Manager to a commercial site in Central London.The role of the TSM is to ensure the consistent delivery of facilities management technical advice and support services to a key client and supporting the Building Management team.Main Duties,...

  • Service Manager

    2 weeks ago

    UK, UK, United Kingdom Advanced Technical Recruitment Full time

    A well-established provider of vacuum technologies is now seeking a dynamic and dedicated Service Manager to join their team and drive service delivery to new heights in the UK. The role will be based at the Surrey facility with frequent travel to other areas in the UK.As the Service Manager, your mission is to lead with purpose, drive excellence, and foster...

  • Technical Manager

    5 days ago

    UK, UK, United Kingdom ISS Facility Services UK Full time

    Strong industry salaryMon to FriSingle site in BoltonLeading a team of 4 engineersHere at ISS, as one of the UK's largest and most successful Facilities Management (FM) providers, we are looking to develop the engineering resource aligned against our client's only recently build Production facility in Bolton by recruiting a Technical Services Manager...

  • Technical Services Manager

    5 days ago

    London, UK, UK, United Kingdom Greenwood & Partners Recruitment Ltd Full time

    We are currently recruiting on behalf of a growing property consultancy who are looking to add a Technical Services Manager to a large commercial asset in the City of London.The role of the TSM is to ensure the consistent delivery of facilities management technical advice and support services to a key client and supporting the Building Management team.Main...

  • Technical Service Delivery Manager

    1 month ago

    UK, UK, United Kingdom Savant Recruitment Experts Full time

    Savant Recruitment is currently seeking a skilled Technical Service Delivery Manager to oversee and enhance client-facing services within an Azure environment. This role is ideal for someone with a strong background in managing Azure-based services, ensuring the highest standards of performance, security, and client satisfaction.About the TeamJoin a dynamic...

  • Critical Technical Operations Manager

    5 days ago

    UK, UK, United Kingdom ISS Facility Services UK Full time

    ​​​​​​​*Happy to consider candidates relocating to the Cotswolds or surrounding area*Mon to FriSingle major Data Centre in GloucesterSalary plus car or allowanceHere at ISS as one of the UK's leading Facilities Management (FM) providers, we are looking to expand their site engineering team dedicated against our client's key, critical...

  • Technical Coordinator

    2 weeks ago

    UK, UK, United Kingdom Trevett Services Full time

    Technical Co-ordinatorFarringdon, LondonSalary £45,000 to £55,000 per annum*Must be able to speak Italian*Trevett Services are excited to be working on behalf of a luxury furniture and fit out company who are industry leaders, specialising in prestigious high end clients for furniture and turnkey projects. They are looking to bring on a Technical...

  • Management System Technical Author

    1 month ago

    UK, UK, United Kingdom ORION ENGINEERING SERVICES LIMITED Full time

    We are seeking an experienced Technical Author for our Oil & Gas Operator client based just outside Aberdeen. Candidates should have experience of creating and editing engineering documentation as well as a strong working understanding of Management Systems.This is a hybrid ongoing contract role (3/2) for an initial period of 17 months. Responsibilities:•...

  • Trainee Recruitment Consultant

    2 weeks ago

    UK, UK, United Kingdom Bureau Technical Services Full time

    Trainee Recruitment ConsultantWarrington, UKBureau Technical ServicesPermanentAre you ready to take the first step in your recruitment career? Bureau Technical Services is looking for a driven, ambitious Trainee Recruitment Consultant to join our dynamic team based in Warrington.About Us:At Bureau Technical Services, we specialize in providing technical...

  • Technical Manager

    2 weeks ago

    UK, UK, United Kingdom The Sterling Choice Full time

    Category Technical ManagerCentral LondonOnce in a while as a recruiter you get an opportunity to work with a business who really do stand out from all the rest. And on this sunny afternoon we have been blessed with just that. Now all I need to do is share the excitement with someone else...you, hopefully!I am working with a hugely recognisable brand whose HQ...

  • Technical Manager

    4 weeks ago

    UK, UK, United Kingdom Amber Resourcing Full time

    Job Title: Technical ManagerLocation: UK - RemoteType: 12-Month Contract (InsideIR35) - Flexible Rate!SoW: 12 Months + ExtensionAre you looking for a long-term contract where you can truly make a mark?What about an opportunity to lead the way on a major greenfield project aiming to tackle the solar PV challenges of the UK?We have an exciting interim...

  • Technical Manager

    2 weeks ago

    UK, UK, United Kingdom Constructive Moves Full time

    Constructive Moves is working with one of London's leading residential developer, who are actively looking for an Technical Manager to join their expanding Technical/Design team for this highly successful division.The scheme is new build RC Frame apartments of upto 400 units, with a mixture of PRS and Social Housing apartments.The site is based in North...

  • Technical Manager

    1 month ago

    UK, UK, United Kingdom Higgidy Full time

    What will you be DOING?Ensure the site meets all legislative and customer standards, including group policiesManage comms and maintain relationships with customers and external contacts.Provide technical expertise to site management teamImplement appropriate KPI reporting and management review to drive continuous improvementDevelop and grow on site technical...

  • Technical Project Manager

    3 weeks ago

    UK, UK, United Kingdom Amplo Talent Full time

    DV Cleared Technical Project Manager/Service Delivery Manager - Cheltenham We are working with one of the fastest growing Network and Infrastructure providers, who deliver cutting edge technical solutions to the Defence, National Security and commercial sectors. This is an opportunity to join a business during a growth stage, with huge potential to be a key...

  • Technical Project Manager

    3 weeks ago

    UK, UK, United Kingdom Net2Source Inc. Full time

    Role: Project Manager Duration: ContractIR35 Status: Inside IR35Location: Osterley, UK, UK (2 Days on-site / Week)Mandate Experience: OTT, Streaming, Payment Systems and Sales & ServiceWe are seeking a highly skilled and experienced Technical Project Manager to join our dynamic Project & Programme Management team. As a Technical Project Manager, you will be...

  • Procurement Coordinator

    1 month ago

    UK, UK, United Kingdom Bureau Technical Services Full time

    Procurement Coordinator3 Month Contract - Start ASAPLondonBTS are currently supporting a key Client who is at the forefront of engineering and technology. They specialise in delivering substantial global projects with a key focus on the energy transition sectors. Providing expertise throughout the project lifecycle, offering services including technology,...

  • Technical Support Manager

    1 week ago

    UK, UK, United Kingdom Hatched Recruitment Group Full time

    Job Title: Support ManagerLocation: Poole, remote or hybrid possible for significant accountancy industry experience Type: Full-TimeAbout Us:We are a rapidly growing fintech startup revolutionizing cloud-based financial services. Our innovative platform is designed to simplify financial processes for individuals and businesses by leveraging cutting-edge...

  • Technical Sales Manager

    1 week ago

    UK, UK, United Kingdom Consult Energy UK Full time

    SOLAR TECHNICAL SALES MANAGER - REMOTEAre you passionate about renewable energy and decarbonisation? We're looking for an experienced Technical Sales Engineer to join a leading global player in the utility-scale solar industry. You'll be at the forefront of large-scale PV projects, working on cutting-edge technologies that are helping transform the...

  • Technical Account Manager

    4 weeks ago

    UK, UK, United Kingdom esenda Full time

    About EsendaEsenda is a cutting-edge payments orchestration platform designed to empower CRMs in optimising their payment collection and reconciliation processes. By leveraging modern technology and innovative solutions, Esenda aims to streamline and enhance the efficiency of payment management for businesses, enabling them to focus on their core operations...

  • Technical Infrastructure Manager

    3 weeks ago

    UK, UK, United Kingdom Wave Talent Full time

    About the Role:An exciting opportunity has arisen for a skilled Infrastructure Technical Manager to join a leading financial institution. This role requires a dynamic individual with a balanced mix of technical expertise in Linux-based environments and strong management capabilities. You will be leading a team responsible for the successful delivery of...

Technical Services Manager

3 months ago

UK, UK, United Kingdom Redfaire Full time

Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted advisors and are committed to developing long-term, mutually beneficial partnerships with our customers. Our customers work in many industries and range from, large-scale multinationals to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage.


Description:

Reporting to the Technical Services Director, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform an Incident Manager role on P1 incidents.


This role is initially planned as a fixed term contract with a view to permanency.


Responsibilities:

  • Support SDMs in managing the support service to the contracted SLA ​
  • When required, participate in Service Review Meetings organised by SDMs​
  • Participate in Duty Manager rota & perform Incident Manager role on P1 incidents​
  • Manage completion and publication of RCAs and ensure preventative actions are implemented​
  • Work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements​
  • Work with GS & PS to plan customer on boarding​
  • Support consultants on technical issue resolution​ and act as an escalation point for technical support incidents / tasks​
  • Implement service improvement initiatives​ and help to plan, design and execute process improvements​
  • Keep abreast of current trends and technologies & source training where necessary​
  • Manage the introduction of New WoW / automation / new tools​
  • Work with CSMs & SDMs to identify opportunities for customers to reduce costs and increase GM​
  • Manage Patching/Maintenance (calendars)​
  • Represent client needs at the weekly CAB (Change Advisory Board)
  • Presales support to manage requests for information e.g. Tools Release, Oracle software end of life​.


Candidate Skillset

  • Bachelor's degree preferred in a relevant field or equivalent experience
  • Minimum 4 years’ experience in complex, business critical technical application delivery management role, ideally with ERP or similar technologies
  • Strong oral and written communication skills in English & proven analytical and problem solving skills in a complex technical environment. The candidate will also need the ability to work with a mix of remote and office-based resources.
  • Strong detail orientation with the ability to follow defined processes and proven experience of working in a result driven environment.
  • Have demonstrated an ability to learn new technologies and apply them.
  • Systematic approach to problem resolution and a demonstrated ability to work effectively with and assist others in a team environment
  • Strong working knowledge of Microsoft products such as Word, Excel, Powerpoint, Outlook.