See more Collapse

IT Support Analyst

2 months ago

London UK, UK, United Kingdom ElecLink Full time

About Us


ElecLink was established in 2011 to develop a high voltage direct current interconnector linking the electricity markets of Great Britain and France via the Channel Tunnel. In May of 2022, ElecLink successfully launched commercial operations increasing the existing interconnection capacity between the two countries and enhancing security of electricity supply. By utilising the existing Channel Tunnel infrastructure, ElecLink offers 1,000 MW of additional bidirectional capacity with very low environmental impact and very high reliability supporting the efficient utilisation of generation sources (including intermittent low carbon generation) in both countries.


ElecLink is a wholly owned subsidiary of Getlink which also owns Eurotunnel, the Company which manages and operates the infrastructure of the Channel Tunnel.


Overview


The IT Support Analyst will be responsible for supporting the End User Computing infrastructure at ElecLink. The End User Computing infrastructure includes the computing devices (laptops, desktops, tablets, mobile phones, video conferencing hubs etc.), software and networking components.


The IT Support Analyst will be responsible for the design and testing and overseeing the development and implementation of the technical aspects of users end user devices and services along with network support. The successful candidate will provide insightful evaluation to the team considering the broad and constantly evolving IT and security landscape, while ensuring strong attention to detail and timely and cost-effective delivery. The role will focus on the technical aspects of ElecLink’s IT systems, integration between systems, data-to-day IT operations, and project coordination.


ElecLink uses Microsoft services for End User Computing. In-depth understanding of Microsoft and Networking services are required for the role.


The primary office is located in London. However, you will be required to travel to converter station sites in the UK (Folkestone area) and France at least once a month or as operational needs arise.


General Responsibilities


End user support

  • Engaging with end users to find the nature of the problems they are facing (Hardware and Software) and work with suppliers/managed service provider to resolve it
  • Taking ownership of user issues reported and seeing problems through to resolution
  • Advising the end-users and management on possible solutions
  • Coordinate fixes with the help of supplier or self
  • Escalating complex problems and managing workaround solutions
  • Preparation of procedures as per policies

User Administration

  • Administration and technical support of Corporate IT environment -Integrated Office 365 with Azure
  • Administration of SharePoint for internal and external users
  • Mobile Device Management (MDM)


User onboarding and de-provisioning

  • Management of joiners, movers and leavers
  • Installing and configuring computer hardware, software, systems, networks, printers, video conference equipment and other peripherals for ElecLink users


System Maintenance

  • Planning and undertaking scheduled maintenance upgrades.
  • Setting up accounts for new staff and ensuring their onboarding
  • Maintaining accurate asset register of End User Computing (EUC) devices
  • Ensuring trouble shooting network issues in offices and between systems
  • Support out of office hours, if required


Contract Management

  • License and subscription management
  • Hardware/Software procurement
  • Handling mobile phone contracts
  • Maintaining licenses and security certificates


Project Management

  • End-to End project management for implementation of corporate IT projects/changes


System Security

  • Support control room operations from and End user and network point of view
  • Monitor security access, incident and event analysis, and reporting to internal and external parties
  • Monitor IT industry developments of relevance to ElecLink and maintain an up-to-date knowledge of EU cyber security requirements applicable to ElecLink, in both cases to make enhancement recommendations to management
  • Continuously monitor ElecLink Microsoft environment and recommend/implement security controls


Minimum Standards and Selection Criteria


Experience required

  • Demonstrable experience gained in IT Support working in the end user computing area
  • Minimum 3 years of relevant experience with good knowledge of Microsoft/Office 365 administration and broad IT consultancy experience
  • Implementation and operations of Cyber security controls against various threats and vulnerabilities


Experience desired

  • Experience of multiple IT domains, especially in technical and infrastructure roles
  • Experience working for an electricity transmission system operator, energy consulting firm or other electricity industry stakeholder (generator, supplier, power exchange or trader)


Travel Requirement

  • Main office location will be London
  • Monthly travel to convertor stations in the UK (Folkestone area) and France, and additional travel as operational needs arise


Education

  • Degree level or higher in IT or a related field (or equivalent experience)
  • Preferred certifications:
  1. Microsoft Azure certification(s)
  2. Microsoft 365 certification (fundamentals/Security)
  3. PRINCE2 certification in project management


Skills:

  • Highly effective coordination or project management skills
  • Attention to detail and strong focus on getting things right in the first place
  • Ability to understand the wider business context in which the organisation sits
  • Good written and verbal communication and presentation skills
  • Self-starter and results orientated
  • Good team player wishing to collaborate and share expertise across the organisation
  • Ability to establish and maintain strong professional relationships with internal and external stakeholders
  • Fluent in English. Knowledge of French would be an advantage, but not essential
  • Travel to south of England and France will be required.


What we offer


️25 days holiday (plus 8 bank holidays) – Employees receive an additional day's holiday after completing 3 years of employment, and 2 days' additional entitlement after 6 years of service.

Hybrid working model (3 days in the office, 2 days working from home)

Pension scheme

‍♀️Private Medical Insurance

‍♀️Medical Cashplan

‍♀️Annual medical health assessment

❤️Life Assurance

Employee Assistance Programme

Cycle to work scheme

Home and Tech scheme

Free weekly fruit and healthy snacks

Annual Season Ticket loan

Eurotunnel Travel Scheme

Octopus EV Salary Sacrifice scheme

Childcare scheme

GymFlex salary sacrifice scheme

MyGym Discounts

Getlink SE Share Incentive Plan

Access to French language learning through a virtual tutor-based platform on a 1-2-1 basis

‍⚕️ Free flu jab

Free eye test

Coverage for professional membership fees


We are constantly reviewing our benefits, watch this space


Competitive Salary + Bonus

We have other current jobs related to this field that you can find below

  • Business Analyst

    2 months ago

    UK, UK, United Kingdom 100% IT Recruitment Ltd Full time

    Business AnalystHigh Wycombe – Hybrid working£40,000 + Excellent BenefitsWe have a fabulous opportunity for you, a Business Analyst to join a leading, international organisation in High Wycombe, to ensure their ERP rollout runs smoothly, manage the training, data migration and ongoing support. As the Business Analyst, your objective will be to make...

  • Lead Data Analyst, Insurance

    4 days ago

    UK, UK, United Kingdom ARC IT Recruitment Full time

    Lead Data Analyst, InsuranceLondon/Hybridcirca £95k + excellent bonus + excellent benefitsChange, Insurance, Data TransformationLead Data Analyst with insurance experience is sought by thriving insurer in the City of London. You will act as a bridge between the Data team and the rest of the business, ensuring they maximise the value of the capabilities that...

  • Warehouse Compliance and Systems Analyst

    6 days ago

    UK, UK, United Kingdom Premier Work Support Full time

    Premier Work Support are working with a prestigious company looking for a permanent Warehouse Compliance and Systems Analyst to join their logistics team on a permanent basis in Purfleet, Essex, As the Warehouse Compliance Systems Analyst you will be carrying out a variety of duties and will be responsible for all the IT and compliance administration within...

  • COINS Support Analyst

    6 days ago

    UK, UK, United Kingdom Rainfordberry Recruitment Full time

    A COINS Support Analyst is required to join a leading, specialist construction company, based close to Kingston Upon Thames, Surrey. The company is a key player in developing and maintaining Britain’s built environment and operates in highly regulated environments, making sites ready for new infrastructures and developments. This is an excellent...

  • IT Applications Support Analyst

    4 weeks ago

    UK, UK, United Kingdom Barchester Healthcare Full time

    A unique opportunity has arisen for an experienced IT Applications Support Analyst to join our established team. Barchester have been accredited as one of the best UK companies to work for in 2020, and is a fantastic place develop a successful career. As an IT Applications Support Analyst, your role will initially focus on supporting the implementation of...

  • Graduate Application Support Analyst

    2 weeks ago

    UK, UK, United Kingdom CPS Group Limited Full time

    CPS Group are pleased to be working exclusively with a Long-term client of ours that is looking for a Graduate Application Support Analyst to join their growing Swansea office.Our client's software is globally renowned and has won numerous awards for their utilisiation of business intelligence within their Web application.Working within a dedicated...

  • IT Support Analyst

    3 weeks ago

    London, UK, UK, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Title: IT Support AnalystPosition Type: Direct PlacementLocation: Onsite, 5 days a week at Baker St, London W1U 8ED, United Kingdom.Job Description:We are looking for a talented IT Support Analyst Engineer with expertise in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide advanced...

  • Senior Information Technology Support Analyst

    2 weeks ago

    UK, UK, United Kingdom ITS Recruitment | ITS Works Full time

    Senior IT Support Analyst – London – Law FirmA Senior IT Support Analyst is sought by a 1,000-user law firm to provide 2nd line support and act as an escalation point for the service desk. The firm has recently experienced significant growth and is investing heavily in its IT function.This is a rare opportunity to join at the beginning of a journey to...

  • Ecommerce Technical Support Analyst

    3 weeks ago

    UK, UK, United Kingdom Ventula Consulting LTd Full time

    Ecommerce Technical Support Analyst. Trowbridge, Wiltshire, circa £45k + packageThis is an exciting opportunity to join a multi-million-pound, rapidly growing FMCG company in their head office in Trowbridge.The company works with many clients, taking product orders through their online service. They are experiencing an innovative period of digital...

  • Systems Support Analyst

    3 months ago

    London, UK, UK, United Kingdom Student Cribs Full time

    We are looking for skilled and experienced individual to join our Digital team as a Systems Support Analyst. ResponsibilitiesOverseeing the development of software products and applications. Eliciting and briefing functional requirements through process mapping. Ensuring systems are operating within business standards. Contributing to systems planning,...

  • Finance Analyst – Decision Support

    2 weeks ago

    UK, UK, United Kingdom Travelport Full time

    Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture. What’s Travelport?Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers....

  • Senior PMO Analyst

    1 week ago

    UK, UK, United Kingdom Auricoe Full time

    A renowned aerospace / engineering organisation in Uxbridge, West London requires a Senior PMO Analyst / Business Analyst, with data warehousing skills, responsible for developing, maintaining and controlling the processes and systems required to record / report on project status updates. Working with various stakeholders across the organisation, you’ll...

  • Product Analyst

    4 days ago

    UK, UK, United Kingdom Matched Full time

    Product Analyst - SaaSCompany: Greenfield SaaS ProductWHY: 1st Business Analyst in a Greenfield Product teamLocation: hybrid then remote - Reading Area office (2 days a week or every other week for first 6-9 months, then remote)Do you have 2+ years experience as a Business Analyst or Product Analyst?Are you currently working in a SaaS product team?Do you...

  • Marketing Analyst

    6 days ago

    UK, UK, United Kingdom Harnham Full time

    Marketing AnalystUp to £55,000Hybrid - London A great opportunity to join a leading online marketplace as a Marketing Analyst THE COMPANYThe business is a leading online tech marketplace specialised in the buying and selling of motor vehicles. And having secured a new round of investment they are now looking to hire a Senior Marketing Analyst to join their...

  • Business Analyst

    4 weeks ago

    UK, UK, United Kingdom Fuse Group Full time

    Business Analyst, London, flex working, £60-£78k, DOEFuse are working with a London based Global organisation to hire a Business Analyst into the Projects and Change Delivery group. The successful candidate will work on a variety of global business change and technology programmes and projects. As the Business Analyst, you will be an experienced and...

  • Technical Business Analyst

    3 weeks ago

    UK, UK, United Kingdom Understanding Recruitment Full time

    Technical Business Analyst – 3 Month ContractAn exciting opportunity has arisen for a Technical Business Analyst to join a leading data business where you will be expected to go to their London office 1-2 times per month on an initial 3 month contract. This leading organisation are looking for a Technical Business Analyst who has experience of data...

  • Product Analyst

    1 month ago

    London, UK, UK, United Kingdom Harnham Full time

    PRODUCT ANALYST - REMOTE (UK BASED)UP TO £50,000THE COMPANYI am supporting a global membership platform on a key Product Analyst hire. Within this role, you will play a crucial role in leveraging expertise in SQL and A/B Testing to analyse user behaviour, evaluate Product performance and guide decision-making processes.THE ROLEThe successful Product Analyst...

  • Digital Analyst

    4 weeks ago

    UK, UK, United Kingdom Forward Role Recruitment Full time

    Digital AnalystSouth Manchester – HybridUp to £45,000Forward Role are working with a forward-thinking, fast-paced financial services business based in South Manchester. The company offer financial solutions and support to growing businesses across the UK. The company are expanding and looking to recruit a passionate Digital Analyst.As a Digital Analyst,...

  • Microbiology Validation Analyst

    1 month ago

    UK, UK, United Kingdom Hyper Recruitment Solutions Full time

    We are currently looking for a Microbiology Validation Analyst to join a leading Pharmaceutical company based in the Hertfordshire area. As the Microbiology Validation Analyst you will be responsible for supporting the Performance Qualification and introduction of a new LIMS system within the Microbiology Laboratories.This is an initial 6 month contract with...

  • Business Process Analyst

    3 weeks ago

    UK, UK, United Kingdom Clearwater People Solutions Ltd Full time

    Business Process Analyst!This is an initial 12 months fixed term contract.Are you passionate about leveraging technology to enhance care delivery? Do you excel in training and supporting teams to maximize their use of digital platforms? We are looking for a dedicated professional to take on the role of a Business Process Analyst for their internal systems.As...