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Ecommerce Technical Support Analyst

1 month ago

UK, UK, United Kingdom Ventula Consulting LTd Full time

Ecommerce Technical Support Analyst. Trowbridge, Wiltshire, circa £45k + package


This is an exciting opportunity to join a multi-million-pound, rapidly growing FMCG company in their head office in Trowbridge.


The company works with many clients, taking product orders through their online service. They are experiencing an innovative period of digital transformation and are welcoming applications who want to significantly contribute to long-term business success.

The varied position will entail a mix of analytical, technical and commercial skills to help maximise sales opportunities through the website. The role will build partnerships across the business by lending their expertise on innovative methods for utilising the web platform and the product mix.


Responsibilities within the Role:

  • Establish effective working relationships with stakeholders to gain deep understanding of the business.
  • Support, assist make positive change to the Magento/Adobe solutions.
  • Troubleshoot and make configuration changes.
  • Support the wider IT team to develop business solutions, requirements and modelling.
  • Advise and promote on E-Commerce best practice.

Candidate Requirements:

  • Working knowledge and understanding of E-Commerce technical solution
  • Commercial acumen-proven record of delivering savings/profit through E-Commerce solutions.
  • Experience in Magento/Adobe.
  • Business analyst, problem solving, communication and planning skills.
  • Ideally experience in Agile methodology (SCRUM) and in retail or FMCG.

This desirable position, within a highly ethical and sustainable company provides opportunities for career development and training. The candidate will be required to work 3 days in the head office in Trowbridge, Wiltshire and 2 days WFH. The starting salary is between £35- 45k (depending on experience)