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Guest Experience Director

2 months ago

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My client is looking to hire a Guest Experience Director to help lead and grow their events team.


As Guest Experience Director you will be reporting to the Head of Guest Experience to provide leadership, communication and guidance to a team of events staff delivering Guest Experience elements of each event in the region.


You will be responsible for the team in Europe, the Middle East and Americas, the role is focused principally on the effective management of the team and provision of necessary guidance to deliver the contracted portfolio of events and support our business expansion.


The desired candidate must demonstrate seniority and a history of managing teams and client relationships, as well as large-scale international events experience, with specialist expertise in elements of Guest Experience such as hospitality, F&B, fan experience, accommodation, transportation, VIP programs, guest management platforms and communications/ CRM.


You must be comfortable managing a variety of relationships and have the flexibility to travel internationally and work in different cultures.


You must also have experience working on high profile sports events either sports agency side or rights holder side.