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Information Technology Help Desk Support
3 weeks ago
IT Helpdesk Support - Graduate London - Law Firm
A leading global law firm are seeking a proactive and customer-focused IT Helpdesk Analyst to join their IT Support function. This role presents an excellent opportunity for an individual with 1-2 years of experience who has worked in an IT Helpdesk role within professional services.
Key Responsibilities:
- Provide remote and hands-on IT support for our London and European users, resolving issues promptly and efficiently.
- Act as the primary point of contact for IT-related queries and technical issues, striving for first-call resolution whenever possible.
- Investigate and troubleshoot issues with desktops, laptops, and mobile devices.
- Support Windows 10/11 environments, including deployment of patches and updates.
- Administer user accounts in Active Directory and Office 365.
- Coordinate escalated calls internally and with third-party vendors to ensure timely resolution.
- Respond to user inquiries regarding software functionality and procedures ("How do I...").
Qualifications and Skills:
- 1-2 years of experience in a similar IT support role, preferably within a professional services environment.
- Strong technical proficiency with Windows 10/11, Office 2019/Office 365, and Active Directory user administration.
- Familiarity with Windows Server account administration and Citrix/Remote Access Solutions is advantageous.
- Experience with legal applications such as NetDocs, WorkSite/FileSite, and BigHand is desirable but not essential.
- Excellent communication skills and a proactive approach to problem-solving.
- Ability to work independently as well as collaboratively within a team.
This role offers an exciting opportunity for a motivated individual to further develop their IT career within a dynamic and globally recognized law firm. If you are passionate about delivering high-quality IT support and eager to learn and grow professionally, we encourage you to apply.
IT Helpdesk Support - Graduate London - Law Firm
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