Information Technology Support Engineer

2 days ago


London, UK, United Kingdom DGH Recruitment Full time

IT Service Desk Analyst / 1st Line Support Analyst


A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based client on a permanent basis.


IT Service Desk Analyst / 1st Line Support Analyst


Summary:


The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.


IT Service Desk Analyst / 1st Line Support Analyst


Key Responsibilities:


• Provide high quality support by answering calls and tickets directed to the Service

Desk

• Ensure users are kept sufficiently informed of progress throughout the lifetime of their

calls through regular calls/emails

• Respond to and resolve requests withing the specified time frame as logged in the

ticketing system

• Work with co-workers to increase knowledge across the Global Service Desk team


IT Service Desk Analyst /1st Line Support Analyst


Attributes/Skills:


• Good troubleshooting and analytical skills

• Experience supporting Microsoft products such as MacIOS and Jamf.

• Experience with supporting laptops/MFD and video conferencing equipment

• Experience of logging tickets in ITSM call logging software


IT Service Desk Analyst /1st Line Support Analyst



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