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Information Technology Support Engineer
2 weeks ago
Job Title: IT Support Engineer
Industry: Advertising
Job Type: 3 month Contract
Salary: £175 - £200
Location: City of London/Hybrid (3 days on the office)
Start date: ASAP
Role:
- Providing 1st and 2nd line support.
- Collaborate with help desk team to resolve support calls.
- To escalate and work with third parties to appropriately resolve issues.
- Conduct audits and make recommendations regarding the customer's IT environment.
- Resolve technical issues.
- Assist other support team members.
- Support in the preparation of technical documents and proposals.
Skills
- At least 2 years’ experience in a similar IT role
- Excellent verbal and written communication skills.
- Excellent customer service skills when dealing with users.
- Enthusiasm for new technology and willingness to adopt and learn new technology.
- Windows 10, 11 & Mac OS
- Active Directory
- Printing, Group Policy, Backup Systems and Networking
- Microsoft 365
Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs’.
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