Information Technology

4 weeks ago

London, UK, United Kingdom Eames Consulting Full time

Infrastructure Specialist

Location: City of London

Working arrangements: Hybrid model, 2-3 days working from home


Role purpose:


The Infrastructure Specialist role is to plan, design, develop, and launch efficient operational systems to support core organisational functions; this includes IT Projects, Continual Service Improvement, and BAU activities.


Role responsibilities:


  • Will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve systems issues to maximise the benefit of the IT environments.
  • Will have the ability to assist in the strategic design and implementation of the core infrastructure to ensure its high availability as well as own and manage service improvement plans.
  • Will provide 3rd line IT support and act upon and resolve incidents escalated to the team in a timely manner.
  • Will strive to operate with minimal service outages and service distribution.
  • Will be required to work unsocial hours when requested and participate in the existing 'on-call' rota to support outside normal office hours.
  • Will be required to transfer and share their knowledge across other support teams.
  • Will act as technical lead for core infrastructure change requests.
  • Will participate in the disaster recovery procedure for all the business-critical systems and services
  • Assist in the planning, design, development, and deployment of new services and enhancements to existing services.
  • Ownership of systems used for monitoring, backups, disaster recovery and security patching.
  • Ensure compatibility and interoperability on computing systems.
  • Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving implementation decisions.
  • Conduct research on hardware and software products to justify recommendations and to support purchasing efforts and service improvement activity.
  • Proactively assist in the design and implementation of long-term strategic goals and short-term tactical plans for managing and maintaining corporate systems and software.
  • Develop, document, communicate and enforce a policy and procedures for standardising systems and software as necessary.
  • Maintain availability of Production systems to agreed service levels.
  • Perform preventative maintenance checks and action when required.
  • Support for overnight data warehouse schedule.
  • Resolve issues escalated to the Infrastructure Operations team from the Service Desk and other support teams within agreed timescales.
  • Manage, build, support and maintain all server components within the environment.
  • Demonstrate ability to restore services during disaster recovery situations.
  • Work with internal and external project management teams on key IT projects.
  • Demonstrate ability to work under own initiative and take ownership of issues.
  • Champions the company values and works in accordance with the organisational behaviours.
  • To be aware of, and comply with, the relevant rules and regulations in relation to financial crime & conduct.


Technical requirements:


  • Excellent knowledge of Microsoft technologies including Windows Server, Active Directory and ideally SQL Server and/or Microsoft 365.
  • Excellent knowledge of VMware.
  • Working knowledge of cloud-based solutions such as AWS and Azure.
  • Previous experience working with a variety of technology stacks for compute, storage, virtualisation and network products ideally consisting of Cisco UCS, HP Nimble, Pure, and others
  • Working knowledge of DevOps principals and technologies such as Terraform and Ansible, and scripting languages such as Python, YAML and Powershell would be advantageous.
  • Desire to achieve a high standard of quality to all aspects of work output.
  • Meticulous attention to detail and a systematic logical approach to problem solving with a pragmatic approach when necessary.
  • Proven experience of backup/restore packages, advantageous to previously have used CommVault.
  • Demonstrates commitment to quality, service and problem management.
  • Demonstrable and highly developed problem-solving skills across multiple areas of infrastructure.


Skill and behavioural requirements:


  • Willing to participate in shift-based rota.
  • Must be a team player and take ownership of customer issues when required to.
  • Ability to produce documentation to a high standard and understand the importance of sharing knowledge with support teams at different levels.
  • Troubleshoot in a logical manner and will be pro-active in your approach, being able to spot potential problems, escalate and react as necessary.
  • Strong interpersonal and communication skills.
  • Excellent time management and attention to detail is essential.

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