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Customer Service Officer

3 months ago

London, UK, United Kingdom Zenith Bank Limited. Full time

About us:

Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine.


Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure.


Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success.


With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent.


Role Overview:

Support fellow members of the Customer Services team in the processing of transactions for various denominations of customers. Interaction with other areas of the Bank will be required to ensure SLAs and customer satisfaction targets are realised.


Role Responsibilities:

  • Various duties within Customer Services
  • Processing Retail Deposits
  • Speaking to Retail Deposit clients in a professional and courteous manner
  • Nostro Reconciliations
  • Processing Debit Card applications and support
  • Processing Internet Banking applications and support
  • Processing SWIFT inflows into client’s accounts


Skills and Knowledge Required:

  • Proven knowledge of Nostro Reconciliations systems reconciliations
  • All round Retail Banking knowledge
  • Excellent knowledge of SWIFT
  • Attention to detail
  • Aptitude to learn
  • Problem solving
  • Good communication skills
  • Able to multi-task
  • Ability to work under pressure
  • Ability to meet deadlines
  • Excellent numeracy skills
  • Good Excel skills


This is a 12 Month FTC position paying up to £50,000 based on experience.